Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni McDonald-Harding

Orange,TX

Summary

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Cleaning Service

Myself
01.2015 - 03.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Eye Wear Associate

The Eye Place
01.2006 - 04.2013
  • Recommended flattering style and color of eye wear to enhance client's natural appearance.
  • Educated clients on appropriate care of new eye wear.
  • Fixed eye wear to fit client.
  • Promoted upsell products to clients.
  • Order eye wear and did inventory.
  • Brought in new customers through word of mouth.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Cashier

Customer Service Associate

Home Depot
02.2007 - 03.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Store Manager

McDonald's Restaurant
01.1999 - 09.2009
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Education

High School Diploma -

West Orange-Stark High School
Orange, TX
05.1996

Skills

  • Trash Collection and Removal
  • Restroom Upkeep
  • Social Perceptiveness
  • Accounting Techniques
  • Active Listening
  • Complex Problem-Solving
  • Cleaning and Sanitizing
  • Basic Tools
  • Customer Service
  • Vacuuming and Dusting
  • Disinfection Practices
  • Stain Removal
  • Credit Card Payments
  • Service-Orientation
  • Remove Trash
  • Special Requests
  • Safety Standards
  • Checklists and Recordkeeping
  • HAZMAT Training

Timeline

Cleaning Service

Myself
01.2015 - 03.2020

Customer Service Associate

Home Depot
02.2007 - 03.2011

Eye Wear Associate

The Eye Place
01.2006 - 04.2013

Store Manager

McDonald's Restaurant
01.1999 - 09.2009

High School Diploma -

West Orange-Stark High School

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Toni McDonald-Harding