Toni Melchior
Office Manager
Sandpoint,ID
Summary
Experienced in office administration, excelling in managing daily operations and ensuring smooth workflows. Strong organizational and leadership skills contribute to maintaining efficiency and supporting team productivity. Deep knowledge of office software, scheduling, and resource allocation drives operational success. Offers excellent organizational and communication skills, eager to learn and grow in a supportive HR environment. Understanding of basic HR practices and essential software tools ensures smooth administrative operations. Ready to utilize and further develop administrative and interpersonal skills in an HR Administrator role.
Overview
28
28
years of professional experience
Work History
Office Manager
Penguin Pest Control
10.2022 - Current
- Recruit, hire, train, and coach new receptionist’s and technicians
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Managed daily office operations, including scheduling appointments, correspondence handling correspondence
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Managed relationships with clients, suppliers/vendors in a professional manner
Receptionist
Penguin Pest Control
01.2020 - 10.2022
- Assist, effectively resolve conflicts between individuals needs requirements for the organization, use quantities as much as possible to describe results and accomplishments
- Logged, organized paperwork and customer contract information to be able to find it in the system
- Organized, assemble, and arrange resources to meet goals
- Handle sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Walk customer through what kind of window treatment they need, want and can afford
- Help customers look at different fabrics and colors for window treatments
- Take payment from customers who pay with cash, check, or credit cards
- Email customers and vendors
- Help throughout the store as needed
Window Covering Specialist
JCPenney
10.2016 - 01.2020
- Strengthened relationships with clients by promptly addressing concerns and resolving issues related to product quality or installation problems.
- Collaborated with interior designers on custom window treatment projects, resulting in successful partnerships and increased referral business.
- Streamlined the order process for clients, ensuring timely delivery and accurate measurements of window coverings.
- Increased sales revenue through exceptional product knowledge and persuasive presentation skills.
Cashier, Head Cashier, Window Specialist, Paint Pro, Tools and Hardware, Garden
Lowe’s
10.1996 - 10.2015
- Cashier – Help customers buy making sure they found everything that they needed, ringing them up, take payment, and help around store as needed
- Head Cashier – Help customers find everything they need, make sure that cashiers got their breaks, and lunches in a timely manner, train cashiers as new policies that came out and make sure they understood them, write schedules, order products for the store, answer the 15-line phone in a timely manner, set up tax exempt
- Window Specialist & Paint Pro – Help customers pick the window treatment that would work for them in their homes or work, help them pick the right colors that would go in the room, call vendors and customers on a regular basis, email and fax information to vendors, help customers pick paint colors for their house and office, help with colors go with different colors and fabrics, teach them how to paint with different techniques, help write the schedule, order products and down stock
- Tools & Hardware – Help customers look for and buy the right tools for their projects, show them features with new tools, help them get the right hardware, down stock as needed, help throughout the store as needed
- Garden – Water all plants, keep them looking new, helping customers picking the plants
Education
Pathways Connect Certificate -
BYUI Pathway Worldwide
Rexburg, IdahoHuman Resources -
Front Range Community College
Westminster, COPathway Worldwide BYUI
Rexburg, Idaho12.2022
Skills
- Obtain, interpret, and use knowledge
- Reasoning
- Analyzing
- Build collaborative relationships
- Leadership Skills
- Interpersonal skills
- Coaching
- Developing others
- Organizing
- Prioritizing
- Delegating
- Teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Penguin Pest Control
10.2022 - Current
Receptionist
Penguin Pest Control
01.2020 - 10.2022
Window Covering Specialist
JCPenney
10.2016 - 01.2020
Cashier, Head Cashier, Window Specialist, Paint Pro, Tools and Hardware, Garden
Lowe’s
10.1996 - 10.2015
Pathways Connect Certificate -
BYUI Pathway Worldwide
Human Resources -
Front Range Community College
Pathway Worldwide BYUI