Summary
Overview
Work History
Education
Skills
Timeline
Server

Toni Milton

San Clemente,United States

Summary

Skilled waitress with 20 years experience. Strong customer service skills including assessing Guest needs adhering to quality standards. Evaluating guest satisfaction and making the proper adjustment or corrections.

Excellent active listening skills and ability to give my complete attention to guest during busy times. demonstrating service always looking for opportunities to serve guests and assist other employees. Communication with kitchen staff directly and via computers. Patient and compassionate when serving Guest ensuring a exceptional dinning experences.

Overview

20
20
years of professional experience

Work History

Server

H&H Cottons
San Clemente, CA
07.2019 - 10.2019
  • Stocked server areas with supplies before, during and after shifts.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Welcome guest offer specials,suggestion and a specific cocktails. Take order placing immediately
  • Check in ensuring complete satisfaction.
  • Delivering Entrée
  • Check- in
  • Pulling plates to glass wear. Suggest Desert or after dinner drink.
  • Making sure all guests are of satisfaction
  • Placing check in a timely manner
  • Cash out guess thank and welcome back

Hostess/server

Proud Mary’s
Dana Point, CA
03.2019 - 06.2019

• Welcome Patron in a positive friendly manner.

• ensuring that patrons were seated Comfortably and introduced to server.

• Address any complaints swiftly insure Guest when they would be seated.

• answering phone and preparing to go orders.

• Always keeping with in all health and safety standard.

• Thanking patrons and welcoming mean them back.

• restocking for next morning shift.

• Placing orders immediately performing constant check-in‘s delivering food in a timely manner ensuring satisfaction.

• Pulling plates please check and cash out patrons thinking patrons and Welcomimg and them back.

• closing restocking cleaning refill as needed closing report for management.

Server

RJ’s cafe
Dana Point, CA
01.2018 - 09.2018

Place order immediately perform consistent check-in’s deliver food in a timely manner ensure satisfaction.

  • Welcome guest with personable attitude and brought beverage orders while reviewing menu options.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Place guest order immediately. Perform consistent check-in‘s deliver food in a timely manner to ensure satisfaction
  • Place check
  • Thank the guest and welcome them back.

Server

Crispins
San Clemente, CA
03.2010 - 12.2010
  • Greeted customers, answered questions and recommended specials.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Cleared table and bussed dishes to allow for quick setups.
  • Place order in a timely manner.
  • Check-in ensuring complete customer satisfaction.
  • Always being a team player help other servers if needed run food, taking tables,prepare salads,soup or desserts
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Documented food orders and ran items to guest tables in dining room.

Server

Claim Jumper Restaurant
Rancho Cucamonga, CA
03.2000 - 05.2002
  • Welcomed guests with positive attitude and bring beverage orders while reviewing menu options
  • Suggest specials.
  • Check- in to ensure satisfaction.
  • Always attentive to guest needs.
  • Be a team player helping over servers when needed..
  • Serve fast and efficiently.
  • Check in to ensure satisfaction offer another cocktail if appropriate.
  • Pull plates down to glassware offer and suggest dessert and after dinner, drinks.
  • Making sure to provide excellent dining experience.
  • Place check cash out when appropriate thank guest and welcome them back.

Education

Some College (No Degree) - Psychology/Nutrition

Saddleback College
Mission Viejo, CA

Skills

Dependable professional- on time for all shifts

Versatility- flexible: problem solving helping others,working back house, front house

Provider of attentive service

multitasking with a strong work ethic

Team player- fill whenever help is needed

  • Point of Sale (POS) system operations

Timeline

Server

H&H Cottons
07.2019 - 10.2019

Hostess/server

Proud Mary’s
03.2019 - 06.2019

Server

RJ’s cafe
01.2018 - 09.2018

Server

Crispins
03.2010 - 12.2010

Server

Claim Jumper Restaurant
03.2000 - 05.2002

Some College (No Degree) - Psychology/Nutrition

Saddleback College
Toni Milton