Overview
Work History
Education
Skills
Timeline
Generic

Toni Mitchell

Inglewood,CA

Overview

4
4
years of professional experience

Work History

Host

Yard House
05.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Courtesy Clerk

Ralphs Grocery
08.2019 - 12.2023
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Managed timely and effective replacement of damaged or missing products.

Cashier

Ralphs Grocery Store
08.2019 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Deli Associate

Ralphs Grocery Store
08.2019 - 12.2023
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.

Produce Clerk

Ralphs Grocery Store
08.2019 - 12.2023
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Inspected produce to update and adjust pricing information.
  • Sorted and packaged produce items to prepare for shipments.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Inglewood High School
Inglewood, CA
05.2020

Skills

  • Critical Thinking
  • Dining Reservations
  • Billing and Payment Processing
  • Cooking Methods
  • Register Preparation
  • Table Bussing
  • Front of House Organization
  • Reservation Coordination

Timeline

Host

Yard House
05.2023 - Current

Courtesy Clerk

Ralphs Grocery
08.2019 - 12.2023

Cashier

Ralphs Grocery Store
08.2019 - 12.2023

Deli Associate

Ralphs Grocery Store
08.2019 - 12.2023

Produce Clerk

Ralphs Grocery Store
08.2019 - 12.2023

High School Diploma -

Inglewood High School

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