Toni Mitchell
Inglewood,CA
Overview
4
4
years of professional experience
Work History
Host
Yard House
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Courtesy Clerk
Ralphs Grocery
08.2019 - 12.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Managed timely and effective replacement of damaged or missing products.
Cashier
Ralphs Grocery Store
08.2019 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Deli Associate
Ralphs Grocery Store
08.2019 - 12.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Produce Clerk
Ralphs Grocery Store
08.2019 - 12.2023
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected produce to update and adjust pricing information.
- Sorted and packaged produce items to prepare for shipments.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Inglewood High School
Inglewood, CA05.2020
Skills
- Critical Thinking
- Dining Reservations
- Billing and Payment Processing
- Cooking Methods
- Register Preparation
- Table Bussing
- Front of House Organization
- Reservation Coordination
Timeline
Host
Yard House
05.2023 - Current
Courtesy Clerk
Ralphs Grocery
08.2019 - 12.2023
Cashier
Ralphs Grocery Store
08.2019 - 12.2023
Deli Associate
Ralphs Grocery Store
08.2019 - 12.2023
Produce Clerk
Ralphs Grocery Store
08.2019 - 12.2023
High School Diploma -
Inglewood High School