Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Toni Morrisey

Multi-unit Manager
Raeford,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Selected to work on projects to enhance company’s performance; hiring initiatives, fraud team, D&I, product testing, & etc.

Overview

14
14
years of professional experience

Work History

District Manager

FedEx
05.2018 - Current


  • Ensuring that customer service levels are consistent across stores.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built positive and productive relationships with store and field leadership.
  • Supervised 12 to 27 locations to enforce high-quality standards of operation.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Flagship Manager

FedEx Office
10.2015 - 05.2018
  • Manage sales volume of $2.5 million while assisting with training and development of district leadership with the district
  • Overall care of staff and their well-being
  • Presentation of store and marketing
  • Recruiting, performance management, and workplace scheduling
  • Product management, including ordering, receiving, price changes, handling damaged products, and returns
  • Team Development, facilitating staff learning training, and development
  • Problem solving, handling unusual circumstances
  • To understand the customer service principles
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

General Sales Manager

Gap Inc
04.2014 - 10.2015
  • Manage sales volume of $2.5 million while promoting 4 assistant managers to higher volume stores and 4 sales associates into an assistant manager position
  • Recognized by Loss Prevention 2015 (Quarter 2) for an internal case of $5k
  • Noted for decreasing stores shrink from 3.48% to 1.94% (at retail cost)
  • Recognized for having the highest conversion in the region for 2014 and 2015 (Quarter 1 and 2)
  • Credited for driving 16% increase over Budgeted sales and 1% increase over Comp sales
  • Recognized as the Top performing store for February / March 2015
  • Promoted 4 assistant managers to higher volumes
  • Promoted 4 sales associates into an assistant manager positions

District Sales Manager

Ashley Stewart
08.2009 - 04.2014
  • Directed sales volume of $15 million in 12 stores while promoting 6 assistant managers to store managers
  • Increased comparable sales for 18 consecutive months
  • Promoted 6 assistant managers to store manager level
  • Noted for decreasing district inventory shrink from 1% to 0.3% (at retail cost)
  • Credited for driving 7% increase sales volumes over comp sales
  • Recognized and earned a seat on the “Senior Board of DSM’s for 2013”
  • Recognized as the Top DSM to LY performance for 2013 and 2014
  • Recognized and honored for “Walk with Ashley” facilitator for Breast Cancer Awareness
  • Credited for the district with the highest increase in ADS, UPT, AUR, Conversion and SMS text
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

Education

Masters - Business Management

University of Phoenix

Bachelor of Science - Criminal Justice

Fayetteville State University

Skills

  • Performance Tracking and Evaluations
  • Team Development
  • Conflict Management
  • Strategic Business Initiatives
  • Leadership Skills
  • Recruiting and Hiring
  • Employee Coaching and Mentoring
  • Business Growth Opportunities
  • Human Resources Management (HRM)
  • Interpersonal Communications
  • Customer Service
  • Policies and Procedures

Timeline

District Manager

FedEx
05.2018 - Current

Flagship Manager

FedEx Office
10.2015 - 05.2018

General Sales Manager

Gap Inc
04.2014 - 10.2015

District Sales Manager

Ashley Stewart
08.2009 - 04.2014

Masters - Business Management

University of Phoenix

Bachelor of Science - Criminal Justice

Fayetteville State University

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Toni MorriseyMulti-unit Manager