Toni Morrisey

Multi-unit Manager

Raeford,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Selected to work on projects to enhance company’s performance; hiring initiatives, fraud team, D&I, product testing, & etc.

Overview

years of professional experience

Work History

District Manager

FedEx

2018.05 - Current

Ensuring that customer service levels are consistent across stores.
Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Organized promotional events and interacted with community to increase sales volume.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Compiled and analyzed data to determine approaches to improve sales and performance.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Built positive and productive relationships with store and field leadership.
Supervised 12 to 27 locations to enforce high-quality standards of operation.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Flagship Manager

FedEx Office

2015.10 - 2018.05

Manage sales volume of $2.5 million while assisting with training and development of district leadership with the district
Overall care of staff and their well-being
Presentation of store and marketing
Recruiting, performance management, and workplace scheduling
Product management, including ordering, receiving, price changes, handling damaged products, and returns
Team Development, facilitating staff learning training, and development
Problem solving, handling unusual circumstances
To understand the customer service principles
Interacted well with customers to build connections and nurture relationships.
Implemented innovative programs to increase employee loyalty and reduce turnover.

General Sales Manager

Gap Inc

2014.04 - 2015.10

Manage sales volume of $2.5 million while promoting 4 assistant managers to higher volume stores and 4 sales associates into an assistant manager position
Recognized by Loss Prevention 2015 (Quarter 2) for an internal case of $5k
Noted for decreasing stores shrink from 3.48% to 1.94% (at retail cost)
Recognized for having the highest conversion in the region for 2014 and 2015 (Quarter 1 and 2)
Credited for driving 16% increase over Budgeted sales and 1% increase over Comp sales
Recognized as the Top performing store for February / March 2015
Promoted 4 assistant managers to higher volumes
Promoted 4 sales associates into an assistant manager positions

District Sales Manager

Ashley Stewart

2009.08 - 2014.04

Directed sales volume of $15 million in 12 stores while promoting 6 assistant managers to store managers
Increased comparable sales for 18 consecutive months
Promoted 6 assistant managers to store manager level
Noted for decreasing district inventory shrink from 1% to 0.3% (at retail cost)
Credited for driving 7% increase sales volumes over comp sales
Recognized and earned a seat on the “Senior Board of DSM’s for 2013”
Recognized as the Top DSM to LY performance for 2013 and 2014
Recognized and honored for “Walk with Ashley” facilitator for Breast Cancer Awareness
Credited for the district with the highest increase in ADS, UPT, AUR, Conversion and SMS text
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

Education

Masters - Business Management

University of Phoenix

Bachelor of Science - Criminal Justice

Fayetteville State University

Skills

Performance Tracking and Evaluations
Team Development
Conflict Management
Strategic Business Initiatives
Leadership Skills
Recruiting and Hiring

Employee Coaching and Mentoring
Business Growth Opportunities
Human Resources Management (HRM)
Interpersonal Communications
Customer Service
Policies and Procedures

Timeline