Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Toni Motingoe

Toni Motingoe

Anderson,SC

Summary

Highly knowledgeable in Consumer and B2B SaaS account lifecycles. Passionate in delivering a positive customer experience, technical support, drive product adoption and

revenue growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Analyst - Operations Support

Verizon Business
Remote
04.2025 - Current
  • Support SLED and Federal Outside Sales by managing non-selling activities to streamline processes and drive revenue.
  • Process purchase orders, resolve discrepancies, and analyze accounts for OCC submissions.
  • Partner with internal teams to ensure timely and accurate request handling.
  • Provide daily support through a defined Menu of Services and offer feedback for continuous improvement.
  • Utilize Salesforce, ACSS, InfoManager, AYS, and Google Suite tools.

Senior Representative

Verizon Business
Remote
01.2023 - Current
  • Collaborated with internal and external stakeholders within the VBG sector.
  • Developed a deep understanding of clients' industry, business pain points and created a roadmap to increase product adoption to improve engagement and retention.

Supervisor

Verizon Wireless
Remote
07.2021 - 01.2023
  • Strengthened operational support through onboarding, team mentoring, skills development, product knowledge, and analysis of business challenges.
  • Championed exceptional customer support by monitoring AYS tickets, utilizing follow-up skills and problem-solving techniques to resolve Tier 1 and 2 system issues.
  • Partnered with senior leadership to address sales team training needs, set performance objectives, and deliver coaching to help 80+ representatives meet KPIs.
  • Directed and trained over 50 representatives and supervisors on best practices in call control, sales cycle strategy, and maximizing sales opportunities.
  • Optimized revenue by supporting special projects that recovered over $179K through sales motivation, renewals, and customer support excellence.

Inside Sales Specialist

Verizon Wireless
Simpsonville, SC
09.2019 - 07.2021
  • Facilitated training sessions and shared best practices in district workshops regarding methods to increase sales revenue,meet KPIs, and overcome objections.
  • Directed a team of 12 in execution of sales strategies, led daily discussions on best practices, and reviewed meeting minutes,increasing team engagement.
  • Demonstrated leadership across inside sales operations, recognized as top performer in meeting commission KPIs.

Education

MBA - Cybersecurity Management

Anderson University
Anderson, SC
01-2026

Bachelor of Arts - Communications

College of Charleston
Charleston, SC
05.2010

Skills

  • Customer Relationship, Management and Technical Support
  • Direct Omni 20/B360, Verint, Gong, Microsoft Office, Tableau, Slack, Myinfo, CTI, Infomanager & Workday

References

References available upon request.

Certification

  • Six Sigma Green Belt Certification
    Certificate ID: 90003081092228
    Issued: March 25, 2025
  • Six Sigma Yellow Belt Certification
    Certificate ID: 80866512845904
    Issued: March 22, 2025
  • Six Sigma White Belt Certification
    Certificate ID: 38922965884498
    Issued: March 14, 2025

Timeline

Analyst - Operations Support

Verizon Business
04.2025 - Current

Senior Representative

Verizon Business
01.2023 - Current

Supervisor

Verizon Wireless
07.2021 - 01.2023

Inside Sales Specialist

Verizon Wireless
09.2019 - 07.2021

MBA - Cybersecurity Management

Anderson University

Bachelor of Arts - Communications

College of Charleston

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Toni Motingoe