Toni Odom

Watching over staff members making sure business ran correctly, counting money, customer service

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.