Toni Olinger
Frankfort,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Head Bartender
Parlay's Tavern
Frankfort, KY
10.2021 - 08.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills.
- Managed staff schedules and maintained adequate coverage for all shifts.
Lead Server
Pizza Inn
Frankfort, KY
04.2014 - 08.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Mentored new servers, sharing best practices for exceptional service and a positive work environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Direct Support Professional
Community Alternatives Inc
Frankfort / Lexington, KY
10.2010 - 02.2014
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support in workforce environment.
- Assisted and trained in crisis intervention to de-escalate challenging behavior.
- Monitored medication administration, maintaining accurate records to ensure individual safety.
- Participated in ongoing training to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting positive experiences for individuals.
- Transported individuals to medical and dental appointments to provide support.
Office Manager
Advanced Roofing And Gutter
Cincinnati, OH
03.2004 - 07.2006
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
Education
Associate of Applied Science - Business Management
Mid-Continent University
Mayfield, KY04.2014
Skills
- Exceptional interpersonal, verbal, and written communication
- Organization skills
- Customer Service
- Problem-solving skills
- Strong multitasking
Certification
STAR Certified
Accomplishments
- Saved company in inventory costs by finding new alcohol vendors.
- Increased revenue by implementing unique promotions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Bartender
Parlay's Tavern
10.2021 - 08.2023
Lead Server
Pizza Inn
04.2014 - 08.2021
Direct Support Professional
Community Alternatives Inc
10.2010 - 02.2014
Office Manager
Advanced Roofing And Gutter
03.2004 - 07.2006
Associate of Applied Science - Business Management
Mid-Continent University