Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Parks

Sheridan

Summary

Professional with solid experience in logistics and mail delivery, equipped to manage routes efficiently and ensure timely deliveries. Strong focus on team collaboration and adaptability to changing needs. Reliable, organized, and skilled in customer service, route planning, and handling mail with care. Known for dependability, excellent communication, and results-driven approach.

Overview

24
24
years of professional experience

Work History

Mail Carrier

USPS
10.2011 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.

Parts Counter Person

Gas Drive Global
02.2008 - 10.2011
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
  • Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.

Warehouse Assistant

North Antelope Rochelle Mine
01.2005 - 02.2008
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.

Warehouse Lead

LeTourneau Technologies
08.2003 - 01.2005
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
  • Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
  • Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
  • Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.

Secretary

Rucki & Marshall CPA's
01.2002 - 06.2003
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Collected individual information for Tax purposes and kept secure records.

Education

High School Diploma -

Sheridan High School
Sheridan

Associate of Science - Accounting And Magement

Commonwalth University
Billings, MT
05-1998

Skills

  • Safety awareness
  • Weather tolerance
  • Mail-sorting and delivery sequence
  • Customer service
  • Attention to detail
  • Package handling
  • Order picking
  • Heavy lifting
  • Attention to detail
  • Pulling & replenishing stock
  • Maintain inventory

Timeline

Mail Carrier

USPS
10.2011 - Current

Parts Counter Person

Gas Drive Global
02.2008 - 10.2011

Warehouse Assistant

North Antelope Rochelle Mine
01.2005 - 02.2008

Warehouse Lead

LeTourneau Technologies
08.2003 - 01.2005

Secretary

Rucki & Marshall CPA's
01.2002 - 06.2003

High School Diploma -

Sheridan High School

Associate of Science - Accounting And Magement

Commonwalth University

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