Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Patrick

Frenchburg,KY

Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Manual Labor

Self Employed
06.2022 - Current
  • Perform tasks in a timely and effective manner. Be on time and work until project is finished.
  • Collaborated with clients to understand their specific lawn care needs and preferences, tailoring our services accordingly.
  • Increased client retention through consistent delivery of high-quality mowing services.
  • Enhanced customer satisfaction with thorough attention to detail in all mowing tasks.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.

Customer Service Representative

Teleperformance USA
03.2025 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Senture
11.2021 - 03.2022


  • Responded to customer requests for products, services, and company information.
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Navigated multiple systems to identify source of issue.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Key Position

Dollar General
03.2019 - 12.2021
  • Manage Store and employees. Have deposit and registers counted and logged properly. Keep shelves stocked and clean. Open and/or close store.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Menifee County High School
Frenchburg, KY
05.2005

Skills

  • Information gathering
  • Problem-solving
  • Customer service
  • Customer relations
  • Customer needs assessment
  • Returns and exchanges
  • Multitasking
  • Phone etiquette
  • Inbound call management
  • CRM software
  • Detail-oriented
  • Cash handling
  • Active listening
  • Critical thinking
  • Complaint handling

Timeline

Customer Service Representative

Teleperformance USA
03.2025 - 04.2025

Manual Labor

Self Employed
06.2022 - Current

Customer Service Representative

Senture
11.2021 - 03.2022

Key Position

Dollar General
03.2019 - 12.2021

High School Diploma -

Menifee County High School

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Toni Patrick