Toni Patterson
Customer Service Consultant
Tulsa,Oklahoma
Summary
Customer Service Consultant with extensive experience in resolving client inquiries and enhancing satisfaction. Achieved high-resolution rates by effectively troubleshooting and clarifying processes. Demonstrated expertise in customer retention, reducing churn through proactive engagement and product knowledge. Unique ability to streamline onboarding and maintain high service standards, ensuring exceptional client experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Consultant
HireRight
03.2025 - Current
- Support clients and candidates with background screening reports. Resolve platform issues, reset passwords, and clarify processes. Serve as primary liaison, directing clients and candidates to appropriate departments. Maintain high standards of customer service and deep platform knowledge.
- Enhanced client satisfaction through effective troubleshooting.
- Streamlined candidate onboarding by clarifying screening processes.
- Achieved high-resolution rates in customer inquiries.
Premier Service Consultant
AT&T Mobility
10.2015 - 03.2025
- Provide expert assistance to customers regarding products and services. Research and offer solutions using multiple tools and systems. Focus on customer retention by addressing billing issues and dissatisfaction. Serve as critical support before cancellations, demonstrating exceptional customer service and product knowledge.
- Resolved customer inquiries efficiently, enhancing overall satisfaction.
- Utilised tools to identify solutions, improving service delivery.
- Proactively addressed retention issues, reducing churn rates.
- Maintained in-depth product knowledge, ensuring informed customer interactions.
General Manager
The Scion Group, Stillwater, OK/Campus Crest LLC.
Stillwater, OK
09.2014 - 06.2015
- Oversaw residential real estate properties for leasing, ensuring optimal occupancy rates. Engaged with prospective students, assessed eligibility for college housing, and presented available properties. Clarified terms of occupancy and highlighted local amenities. Directed rental fee collections, conducted grounds inspections, and managed staff responsibilities.
- Drove occupancy rates through effective student engagement.
- Championed clear communication of occupancy terms and local area benefits.
- Spearheaded efficient rental fee collection processes.
- Orchestrated regular property inspections to maintain standards.
Education
Bachelors of Art - Sociology
Master of Business Administration (MBA) - Human Resources
Skills
Customer service expertise
Client retention
Troubleshooting expertise
Onboarding expertise
Communication skills
Expert in problem resolution
Timeline
Customer Service Consultant
HireRight
03.2025 - Current
Premier Service Consultant
AT&T Mobility
10.2015 - 03.2025
General Manager
The Scion Group, Stillwater, OK/Campus Crest LLC.
09.2014 - 06.2015