Summary
Overview
Work History
Education
Skills
Timeline
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Toni Patton

Shenandoah

Summary


Laboratory professional equipped to lead and optimize lab operations. Skilled in advanced analytical techniques and quality control, ensuring precise results. Strong focus on team collaboration and achievement of operational goals. Known for adaptability and reliability, ensuring seamless workflow in dynamic environments.

Overview

10
10
years of professional experience

Work History

Laboratory Manager

Genesis Medical Group
06.2019 - 04.2025
  • Manage Phlebotomist and Lab Technicians in 12 clinic & Oncology locations.
  • Responsible for scheduling and payroll
  • Conduct lab tests in the areas of Hematology, Serology, Immunology, and Chemistry
  • Implemented and trained on all new testing and analyzers, including validations.
  • Actively participate in New Initiatives involving Lab topics
  • Provide Quality Control Measures for test procedures; review and documents results; implement corrective action(s). Ensures specimen integrity from point of receipt
  • Resolves day to day operational problems related to system, personnel and equipment performance
  • Ensuring each person within their responsibility has undergone an orientation, and has sufficient knowledge for their safety and health while at work
  • Assist in other activities that may be requested by the CEO, CFO and CNO
  • Develop and maintain effective working relations with patients, vendors, and Physicians
  • Document concisely, precisely and accurately on all records and documents as indicated by laboratory policies
  • Participates in quality assessment activities as directed for the continuous improvement of patient care and hospital business
  • Coordinate all accrediting proficiency testing and investigate and resolve all deficiencies
  • Responsible for all laboratory supply inventory and ordering
  • Assure all patient samples are tested appropriately and in a prompt manner
  • Served as Lab Director over all CLIA Waived labs
  • Oversaw laboratory operations, ensuring compliance with safety and regulatory standards.
  • Implemented quality control measures, enhancing testing accuracy and reliability.
  • Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
  • Improved laboratory efficiency by streamlining workflows and implementing process improvements.

Lab Assistant/ Supervisor/Phlebotomist

Providence Hospital of North Houston
11.2016 - 05.2019
  • Manage Phlebotomist in 5 clinic locations/ Responsible for scheduling and payroll
  • Conduct lab tests in the areas of hematology, urinalysis, serology, immunology, Prepare slides and collection of bone marrow and FNA collections in surgery and sterile environment
  • Implemented and trained on all new testing and analyzers
  • Train and guide all OR personnel on correct collection of OR specimens
  • Ensuring each person within their responsibility has undergone an orientation, and has sufficient knowledge for their safety and health while at work
  • Resolving technical problems and ensuring remedial actions are taken whenever test systems deviate from the laboratory established performance specifications
  • Assist with supervision of and providing technical support laboratory support functions
  • Assist in other activities that may be requested by the department manager, CEO, CFO and CNO
  • Develop and maintain effective working relations with patients, vendors, and Physicians
  • Document concisely, precisely and accurately on all records and documents as indicated by laboratory policies
  • Coordinate all accrediting proficiency testing and investigate and resolve all deficiencies.
  • Responsible for all laboratory supply inventory and ordering
  • Assure all patient samples are tested appropriately and in a prompt manner
  • Conduct audits when requested to all laboratory documents
  • Work collaboratively with lab manager in charge to respond to and resolve deviations and incidents
  • Review analysis records to patient sample analysis, instrument calibration, and proficiency testing
  • Assist with regulatory inspections and visits
  • IT technical calls and fix any EMR issues or analyzer issues
  • Process, prepare and test specimens for testing
  • Participate in Quality improvement programs and aid in the adherence to regulatory requirements and Compliance
  • Supervised daily laboratory operations, ensuring compliance with safety protocols and quality standards.
  • Trained and mentored junior staff on laboratory procedures and equipment usage.
  • Coordinated scheduling of laboratory tests to optimize resource allocation and minimize delays.
  • Managed inventory of laboratory supplies, ensuring availability while controlling costs effectively.
  • Assisted in the development of training materials for new hires to enhance onboarding experience.

Phlebotomist

Conroe Regional Hospital
12.2014 - 09.2016
  • Performed venipuncture and capillary collection for patients of all ages, ensuring comfort and safety.
  • Maintained accurate patient records and documentation, adhering to regulatory compliance standards.
  • Trained and mentored new phlebotomists on techniques and best practices to enhance team performance.
  • Improved blood collection processes by implementing standardized procedures to reduce patient wait times.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Led initiatives to streamline inventory management for phlebotomy supplies, enhancing operational efficiency.
  • Conducted quality control checks on equipment to ensure optimal functionality and reliability of results.
  • Collaborated with healthcare professionals to coordinate patient care and addressed concerns promptly.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Education

GED -

Klein Oak High School
Spring, TX
01.1997

Phlebotomy and ACSP -

North Harris College
01.2015

Skills

  • Data management
  • Equipment management
  • Hazardous waste management
  • Employee supervision
  • Lab equipment maintenance
  • Cross-functional teamwork
  • Ethics and integrity
  • Laboratory management
  • Quality controls
  • Data interpretation
  • Laboratory safety
  • Laboratory work supervision
  • Team leadership
  • Computer skills

Timeline

Laboratory Manager

Genesis Medical Group
06.2019 - 04.2025

Lab Assistant/ Supervisor/Phlebotomist

Providence Hospital of North Houston
11.2016 - 05.2019

Phlebotomist

Conroe Regional Hospital
12.2014 - 09.2016

GED -

Klein Oak High School

Phlebotomy and ACSP -

North Harris College

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Toni Patton