Toni Perez-Hernandez
SAN ANTONIO,TX
Summary
Resourceful Alternate Administrator known for high productivity and efficiency in task completion. Possess specialized skills in regulatory compliance, operational management, and staff training. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness. Committed to leveraging these abilities to contribute positively in a fast-paced and challenging environment. Compassionate Case Manager Intern with experience in care coordination, client advocacy and documentation. Strengths include problem-solving, communication, and building strong relationships with clients and team members. Notable impact made by implementing effective strategies to improve client service delivery and streamline processes. Compassionate CNA Supervisor known for high productivity and efficient task completion. Possess specialized skills in patient care management, staff training, and compliance with healthcare regulations. Excel in communication, leadership, and problem-solving to enhance team performance and patient care quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Alternate Administrator/CNA Supervisor
Dignified Care, LLC
San Antonio, TX
11.2019 - 04.2024
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Conducted thorough client assessments, including physical, emotional, and social factors, to create personalized care plans.
- Provided all assistance needed with client admissions, discharges, and transfers.
- Collaborated with nurses, therapists, and aides to coordinate and monitor patient care, ensuring optimal health outcomes.
- Administered medications and treatment care in accordance with policy and procedures.
- Acted as the primary point of contact for patients and their families, addressing concerns and providing education on disease management and self-care.
- Monitored attendance records by taking note of staff vacation time, sick days, and personal days.
- Provided orientation and job training to new employees.
- Maintained detailed records of patient progress, treatment plans, and communication with team members.
- Educated new employees in company-related procedures and policies.
- Provided skilled nursing care to patients in their homes, assessing vital signs, administering medications, and managing wound care.
- Collaborated with other community agencies to coordinate care for clients.
- Provided crisis intervention services to clients.
- Conducted assessments of client needs, strengths, and risk factors.
- Assisted in developing case plans and service strategies for clients.
- Identified resources available in the community to assist clients with meeting their goals.
- Communicated regularly with families, guardians, and social workers regarding client's progress.
- Provided emotional support to clients who are struggling with mental health issues.
- Attended trainings related to best practices in case management.
- Educated clients about different forms of assistance available within the community.
- Transported clients to appointments as needed.
- Scheduled follow-up appointments for clients after discharge from a facility or program.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Staffing Coordinator/CNA, Float Pool
Hunter Pond Nursing and Rehabilitation
San Antonio, TX
09.2010 - 01.2019
- Maintained daily staff reports, which included how many hours each employee worked and properly paid, depending on the number of hours worked.
- Monitored attendance records by taking notes of staff vacation time, sick days, and personal days.
- Managing a record of employee time off requests and vacations.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Maintained and updated assigned documentation on a regular basis.
- Assisted patients with ADLs, including bathing, dressing, and meals.
- Recorded patient information and vital signs, reporting any changes to the nursing team.
- Maintained a clean and safe patient environment, ensuring infection control measures were followed.
- Provided emotional support to patients and their families, fostering a compassionate and caring atmosphere.
Education
High School Diploma -
SA Leadership Academy
San Antonio, TX10-2024
Skills
- Human Resources
- Records Management
- Safety Management
- Timesheet Processing
- Office Administration
- Schedule Coordination
- Expense Monitoring
- Customer Service
- Staff Management
- Employee Supervision
- New Hire Onboarding
- Supplies Ordering
- Policy writing
- Information Management
- Bookkeeping
- Recordkeeping and File Management
- Data Confidentiality
- Attention to Detail
- Program Leadership
- Contract Administration
- Team Building and Leadership
- Client Home Visits
- Maintaining Client Records
- Issue Reporting
- Client Needs Assessments
- Active Listening
- Behavioral Management Planning
- Implementing Client Care Plans
- Case coordination
- Community Advocacy
- Data Entry Software
- Case File Management
- CPR/AED
- Written Communication
- Self Motivation
- Business Administration
- Work Planning and Prioritization
- Contract Processing
- Administrative Support
- Office Management
- Reporting and documentation
- Administrative improvement
- Flexible Schedule
- Relationship Development
- Documentation accuracy
- Crisis Intervention Techniques
- Organizational abilities
- Relationship Building
Certification
- Certified Nurses Aide
Languages
English
Professional
Spanish
Professional
Timeline
Alternate Administrator/CNA Supervisor
Dignified Care, LLC
11.2019 - 04.2024
Staffing Coordinator/CNA, Float Pool
Hunter Pond Nursing and Rehabilitation
09.2010 - 01.2019
- Certified Nurses Aide
High School Diploma -
SA Leadership Academy
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