TONI PEREZ
TOOELE
Summary
Dedicated professional seeking a full-time position that leverages extensive knowledge and a diverse skill set to drive success for employers. Proven experience in enhancing guest satisfaction through exceptional service and effective problem-solving abilities. Strong focus on team collaboration, adaptability to changing needs, and a consistent track record of achieving results. Highly skilled in communication, conflict resolution, and multitasking while maintaining a positive attitude, ready to contribute to a high-standard guest experience environment.
Overview
10
10
years of professional experience
Work History
Guest Experience Agent
Minute Suits
10.2023 - Current
- Greet all customers at the Salt Lake city Airport in a warm, sincere, and helpful manner. Receive and process the payments for retail and rooms also do lite housekeeping Operate the POS system, answer the phone and other required software, also working well with management to keep the place well organized and running smooth while helping people with questions they may have while they are traveling
- Managed guest inquiries and concerns through effective communication and problem-solving techniques.
- Handled high-pressure situations with professionalism, diffusing tension while ensuring guest satisfaction remained the top priority.
Cashier
Parides Laguadar
09.2022 - 07.2023
- Responsible for providing professional customer service in a fast pace area of the airport
- Assisted customers with product inquiries and provided recommendations.
- Trained new cashiers on operational procedures and best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled cash, credit, and debit transactions while ensuring security protocols.
- Processed customer transactions accurately and efficiently.
HouseKeeper
Mountain West Medical Center
08.2015 - 02.2017
- Sanitize and clean all OR surgical areas, PACU and PRE OP along with other areas of the hospital when needed some stocking and organizing of other areas throughout the hospital.
- Conducted thorough cleaning using appropriate tools and chemicals, ensuring safety compliance.
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Supported infection control protocols by performing detailed disinfection processes.
- Trained new housekeeping staff on procedures, safety practices, and equipment usage.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Skills
- Fast Learner
- Bilingual Spanish
- Customer Service over 20 yrs in a airport
- Experience in high-pressure settings
- Data entry proficiency
- Verbal and written communication
- Detail-oriented
- Payment processing
- Teamwork and collaboration
- Attention to detail
- Multitasking
Timeline
Guest Experience Agent
Minute Suits
10.2023 - Current
Cashier
Parides Laguadar
09.2022 - 07.2023
HouseKeeper
Mountain West Medical Center
08.2015 - 02.2017