Toni P. Ervin
Troy
Summary
With over 20 years of experience in various areas of the medical field, consistently meeting deadlines, demonstrating exceptional organizational skills, and efficiently managing multiple projects simultaneously. Strong verbal and written communication skills, coupled with an outgoing and cheerful personality, allow for effective interaction with colleagues and clients. Possessing strong analytical and problem-solving abilities, proven invaluable in resolving complex issues. Highly trustworthy, discreet, and ethical in all aspects of work, priding myself on resourcefulness and effective multitasking abilities that enable successful project completion. Strong leadership and communication skills consistently contributing to team success.
Overview
20
20
years of professional experience
Work History
System Support II
Kettering Health
02.2022 - Current
- Supports a variety of Computer Programs to mentor network users
- Comprehensive knowledge of SCM/MM applications to support and troubleshoot
- Assist Users with problem solving and analyze issues to determine causes and provide collaborate and innovative solution
- Maintain and monitor changes in Job codes and Names for current users in multiple systems
- Works with Purchasing in processing Credit card request and reconciliation monthly
- Monitors daily fax transmissions along with EDI transactions to confirm submission
- Supports System Support team with updates and new items that need built in database
- Supports innovative ways to effectively seek and utilize cost saving opportunities
- I run, review and disseminates customer receipt contracts monthly to ensure services run efficiently and effectively
Buyer
Kettering Health
11.2020 - Current
- Process daily requisitions and overnight request with purchase orders
- Matching discrepant invoices with purchase orders for accurate payment
- Confirm orders and provide estimated times for deliveries
- Research Subs for items on backorder
- Provide status updates for all open orders
- Track Managed Recalls and update distribution Hierarchy
- Process daily credit card request and reconcile monthly statements
- Provide and Process standing orders for departments with specific Lot request
- Inform departments of any rejections and backorders
Purchasing Assistant
Kettering Health
05.2019 - 11.2020
- Manage purchasing inbox
- Answer incoming calls
- Track and distribute Manage Recalls
- Works discrepant Invoices for payment
- Assist Manager with assigned task
- Submit approved Order’s through Amazon
- Assist receiving docks with questions and concerns
- Assist buyers with confirmations, discrepancies, and open purchase orders
- Process Bill summaries monthly
Office Assistant II
Grandview Medical
03.2017 - 05.2019
- Schedule and Register Patients
- Prepare insurance verification for new patients
- Answer incoming calls and assist patients with questions and concerns
- Check patients in and out
- Collect Payments and reconcile at end of day
- Create and attach referrals and authorizations for upcoming appointments
- Scan documents into Epic
- Schedule Appointments
Office Assistant II
Kettering Health
05.2013 - 03.2017
- Track time and attendance for payroll
- Purchasing & Financial Budget
- Track Census & Productivity for 148 therapists
- ICD’9 & ICD’10
- Monitor Charges for accuracy
- Copy & Fax documents
- Prepare documents for manager
Claims Processor
SummaCare Insurance
01.2013 - 12.2013
- Analyzes and resolves files requiring complex adjustments
- Processes all types of claims promptly and accurately to ensure self-funded service standards
- Handles special projects within time frames established/assigned by manager
- Applied ICD9/ICD10/CPT
Office Assistant
Faurecia
02.2013 - 05.2013
- Track Production & Scrap for accuracy in SAP
- Filing
- Lamination of lockouts
- Prepared documents for daily meeting’s
- Update Binders for Floor policy
Referrals/Authorizations Clerk
Crystal Clinic
06.2009 - 01.2013
- Promoted from Reception
- Post and scan charges for 13 doctors
- Verify patient insurance benefits for scheduled referrals
- Build electronic durable medical equipment case files
- Reconcile and submit monthly statements for durable medical equipment dispensed
- Assist management with report preparation
- Provide reception back up
Data Entry Clerk
Summacare Insurance
08.2008 - 10.2008
- Entered computerized insurance claims to ensure accurate billing
Secretary, Scheduling & Neurology
Neurology & Neuroscience
05.2007 - 04.2008
- Scheduled Neurology and MRI testing
- Prepared appointment charts and orders
- Coordinated technician facility assignments and janitor schedules
- Verified insurance benefits and obtained testing authorizations
Front Desk, Medical Records
Pioneer Physicians Network
01.2005 - 05.2007
- Answered phones, assisted patients at front desk, checked insurance and collected co-pays
- Obtained patients’ insurance authorizations for and scheduled specialist appointments
- Provided secretarial/clerical services to doctors and nurses (faxed refill requests; typed and edited letters; maintained charts; trained new employees; distributed mail; copied documents; prepared, notarized and mailed legal documents)
- Applied ICD-9 and CPT codes
- HIPAA certified
Education
Associate degree - Secretarial Science
Bohecker's Business College
Ravenna, OH01.2000
Skills
- Windows
- Microsoft Office
- 10 Key, Type 60 wpm
- Shorthand
- Communications
- Access
- Excel
- PowerPoint
- Business letters and Reports
- Business Math and Applications
- Sociology and Psychology
- Machine Transcription
- Business Law
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Highly trustworthy, discreet, and ethical
- Resourceful in the completion of projects, effective at multi-tasking
- Strong leadership and communication skills
- Remote support tools
- Troubleshooting skills
- Application support
- Customer education
- System administration
- Ticketing systems
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Professionalism
- Data management
Accomplishments
- Certifications/Licenses: Notary Public and CDL B License with S and P endorsements.
- Fundraiser for muscular dystrophy, multiple sclerosis, American Cancer Society, American Heart Association, Degenerative medicine, Service dogs, Wounded Warriors.
- Employee of the month certificate.
- Eastern Stars.
- Rainbow Girls.
- President of district OES.
Timeline
System Support II
Kettering Health
02.2022 - Current
Buyer
Kettering Health
11.2020 - Current
Purchasing Assistant
Kettering Health
05.2019 - 11.2020
Office Assistant II
Grandview Medical
03.2017 - 05.2019
Office Assistant II
Kettering Health
05.2013 - 03.2017
Office Assistant
Faurecia
02.2013 - 05.2013
Claims Processor
SummaCare Insurance
01.2013 - 12.2013
Referrals/Authorizations Clerk
Crystal Clinic
06.2009 - 01.2013
Data Entry Clerk
Summacare Insurance
08.2008 - 10.2008
Secretary, Scheduling & Neurology
Neurology & Neuroscience
05.2007 - 04.2008
Front Desk, Medical Records
Pioneer Physicians Network
01.2005 - 05.2007
Associate degree - Secretarial Science
Bohecker's Business College
Similar Profiles
Jessica GriffithsJessica Griffiths
STNA at Kettering HealthSTNA at Kettering Health
Emma WoodsEmma Woods
Registered Nurse, Emergency Department at Kettering HealthRegistered Nurse, Emergency Department at Kettering Health
Sukhchain Singh Sarao , MD FACCSukhchain Singh Sarao , MD FACC
Director of Imaging and Invasive Cardiologist at Kettering HealthDirector of Imaging and Invasive Cardiologist at Kettering Health