TONI Petty
Youngstown
Summary
Remote-ready U.S. Air Force veteran with 10 years of experience, including 8 years as an aerospace mechanic and 2 years in recruiting. Strong background in customer service, administrative operations, and technical problem-solving. Holds a Bachelor's degree in Psychology with excellent interpersonal and communication skills. Seeking a work-from-home position in customer service, virtual support, or administrative assistance where military discipline and adaptability are assets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aerospace Maintenance Technician
United States Air Force
08.2011 - 10.2020
- Conducted complex repairs and diagnostics on military aircraft systems, adhering to strict safety protocols.
- Maintained detailed technical documentation and service records using specialized software.
- Mentored and trained junior technicians, supporting team development in high-pressure settings.
- Various Global Locations
- Contributed to the development of technical manuals, providing accurate information on aircraft systems and maintenance procedures.
Air Force Recruiter
United States Air Force
10.2020 - 01.2022
- Conducted virtual and in-person recruitment campaigns; managed applicant records and followed up through digital communication.
- Met and exceeded recruitment goals by using persuasive communication and relationship-building.
- Delivered presentations and informational sessions to diverse audiences using multimedia tools.
- Improved communication with applicants by utilizing various contact methods such as phone calls, text messages, emails, or face-to-face meetings according to individual preferences.
- Monitored the progress of applicants through the recruitment process, identifying barriers and providing solutions for timely completion.
- Streamlined the recruitment process for increased efficiency through consistent follow-ups and diligent documentation.
Assistant Store Manager
AutoZone
06.2022 - 08.2022
- Provided outstanding customer support and managed team operations.
- Used digital inventory systems and maintained accurate stock records.
- Trained staff and supported operational tasks, including online orders and service coordination.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Cashier
Speedway
05.2022 - 06.2022
- Delivered fast-paced service in a retail environment; handled transactions with accuracy.
- Maintained a clean and organized front end; assisted with inventory and stocking.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Arts - Psychology
Youngstown State University
Youngstown, OH12-2025
Skills
- Remote Communication & Virtual Collaboration Tools
- Customer Service & Support
- Talent Acquisition & Recruitment
- Administrative & Clerical Support
- Inventory & Data Management
- Conflict Resolution & Counseling
- Time Management & Multitasking
- Microsoft Office & Google Workspace
- Technical Problem-Solving
Certification
- Remote Work Readiness Training (if applicable)
- Military Leadership & Supervision
- Customer Support Skills (CRM tools, etc.)
Timeline
Assistant Store Manager
AutoZone
06.2022 - 08.2022
Cashier
Speedway
05.2022 - 06.2022
Air Force Recruiter
United States Air Force
10.2020 - 01.2022
Aerospace Maintenance Technician
United States Air Force
08.2011 - 10.2020
Bachelor of Arts - Psychology
Youngstown State University
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