Toni Phelps
Leesburg,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
13
13
years of professional experience
Work History
Cleaner
M&D Dust Busters Cleaning Service
01.2015 - 01.2021
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Server
Dixie Crossroads
01.2008 - 01.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Skills
- Chemical Handling
- Housekeeping
- Complex Problem-Solving
- Sweeping and Mopping
- Health and Safety Compliance
- Cleaning and Sanitizing
- Disinfection Practices
- Customer Service
- Efficient cleaning techniques
- Proper chemical handling
- Basic maintenance knowledge
- Health and safety regulations
- Effective communication
- Time management
- Knowledge of cleaning products
Timeline
Cleaner
M&D Dust Busters Cleaning Service
01.2015 - 01.2021
Server
Dixie Crossroads
01.2008 - 01.2014
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