NextGen
Toni Phillips
Springerville,AZ
Summary
Driven Certified Medical Assistant with a track record of enhancing patient outcomes and streamlining care coordination at Little Colorado Behavioral Health Centers. Leveraged expertise in Electronic Health Records and compassionate patient support to improve efficiency and patient satisfaction. Excelled in HIPAA compliance and patient care coordination, significantly contributing to a patient-focused environment.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
Community Bridges Inc.
02.2020 - Current
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician telemed examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Integrated Care Manager
Little Colorado Behavioral Health Centers
10.2019 - 01.2020
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Communicated with healthcare providers to facilitate continuity of care.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Assessed clients and developed plans to meet needs.
- Maintained detailed records in compliance with agency standards and regulations.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Monitored and inspected staff processes to eliminate hazards posed for both clients and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Trained medical assistant staff in job duties.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Updated procedures at psychiatric providers request.
Medical Assistant
Little Colorado Behavioral Health Centers
11.2009 - 09.2019
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
Administrative Assistant
Little Colorado Behavioral Health Centers
07.2007 - 10.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
MAA, CMA - Front Office And Back Office Medical Assistant
Pima Medical Institute
Mesa, AZ11.2005
High School Diploma -
Mesa High School
Mesa, AZ05.1982
Skills
- Electronic Health Records
- Inventory and supply management
- Medical Terminology
- HIPAA Compliance
- Patient Assessments
- Specimens collection and processing
- Patient documentation
- Patient Scheduling
- Vital Sign Monitoring
- Needs assessments
- Indirect Patient Care
- Data Entry
- Medical office administration
- Compassionate
- Medical terminology knowledge
- Patient Care Coordination
- Maintaining confidentiality
- Companionship and emotional support
- CPR
- Case Management
- Valid AZ driver's license
- Reliable transportation
- First Aid
- Clinical Documentation
Software
Microsoft 365
Timeline
Certified Medical Assistant
Community Bridges Inc.
02.2020 - Current
Integrated Care Manager
Little Colorado Behavioral Health Centers
10.2019 - 01.2020
Medical Assistant
Little Colorado Behavioral Health Centers
11.2009 - 09.2019
Administrative Assistant
Little Colorado Behavioral Health Centers
07.2007 - 10.2009
MAA, CMA - Front Office And Back Office Medical Assistant
Pima Medical Institute
High School Diploma -
Mesa High School
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