Toni Pitre
LAKE CHARLES,LA
Summary
Hardworking and passionate job seeker with strong customer service skills eager to secure a position in your company. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
Work History
Member Service Representative
CSE Federal Credit Union
07.2017 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Assistant Store Manager
JCPenney
11.1983 - 06.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Bachelor of Science - Marketing
McNeese State University
Lake Charles, LA12.1980
Lagrange High School
Lake Charles, LA05.1976
Skills
- Customer Service
- Credit Union Knowledge
- Dispute Resolution
- Product Recommendations
- Money handling abilities
- Transaction Processing
Timeline
Member Service Representative
CSE Federal Credit Union
07.2017 - 02.2023
Assistant Store Manager
JCPenney
11.1983 - 06.2017
Bachelor of Science - Marketing
McNeese State University
Lagrange High School
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