Toni Polk
Oklahoma City,OK
Summary
Enthusiastic Assistant Manager offering 16 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.
Forward-thinking, proficient in generating quality work by leveraging tenacious approach and strong attention to detail. Service oriented and performance driven with excellent organizational, multitasking and problem solving skills.
Motivational leader with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Westlake Ace Hardware
Oklahoma City, OK
12.2012 - Current
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Trained team of 14 to deliver outstanding customer service, boosting customer satisfaction ratings as high as 100%(OSAT)
- Delegated daily tasks to team members to optimize team productivity
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enhanced sales by implementing merchandising and promotional improvements
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Cultivated customer loyalty by training team members in industry-leading service standards
- Implemented training processes for newly hired employees and supervised department managers, shift leads, cashiers, and sales associates
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty
Assistant Manager
Harbor Freight Tools
Oklahoma City, OK
09.2009 - 08.2012
- Delegated daily tasks to team members to optimize team productivity
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Enhanced sales by implementing merchandising and promotional improvements
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Merchandised according to weather and season
Assistant Manager
Walmart
Oklahoma City, OK
10.1998 - 09.2009
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Enforced company policies and procedures to strengthen operational standards across departments
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Organized weekly sales reports for department managers to track product success
- Conducted weekly walk thru with store manager to discuss interior visual displays, including store presentation
- Designed new displays for merchandise, resulting in improved customer experience leading to increased sales
- Established strong time management skills on assigned duties
- Delegated daily tasks to team members to optimize team productivity
- Completed inventory audits to identify losses and project future demands
- Planned and prepared workflow schedules, delegating tasks for 55-member team
- Assigned to mentor 3 department managers and 3 sales associates per implemented program, leading to the sales associates becoming department managers and 1 department manager promoted to assistant manager
Education
Some College (No Degree) - Paralegal Studies
Rose State College
Oklahoma City, OKSome College (No Degree) - Paralegal Studies
OCCC
Oklahoma City, OKSkills
- Merchandising
- Project management abilities
- Marketing tactics
- Orientating and training
- Customer relations
- Retail Operations Management
- Product and service knowledge
- Staff training and development
- Inventory management
Timeline
Assistant Manager
Westlake Ace Hardware
12.2012 - Current
Assistant Manager
Harbor Freight Tools
09.2009 - 08.2012
Assistant Manager
Walmart
10.1998 - 09.2009
Some College (No Degree) - Paralegal Studies
Rose State College
Some College (No Degree) - Paralegal Studies
OCCC
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