Toni Porter
Tukwila,WA
Summary
Personable Client Service Representative offering 3.5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Bank Of America
Federal Way, WA
10.2018 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced clients to available online resources and services to increase convenience.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Described product highlights and benefits to help guide purchasing decisions.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Recommended products to customers, thoroughly explaining details.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
GED -
Highline College
Seattle, WABachelor of Criminal Justice - Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
- Courteous with Strong Service Mindset
- Grant Submissions
- Responding to Difficult Customers
- Account Management
- Customer Data Confidentiality
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Understanding Customer Needs
- Order and Refund Processing
- Service Recommendations
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
Timeline
Client Service Representative
Bank Of America
10.2018 - 06.2021
GED -
Highline College
Bachelor of Criminal Justice - Criminal Justice
Colorado Technical University
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