Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Powell

Hitchcock,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic senior retail associate with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Senior Sales Associate

Harbor Freight Tools USA
05.2020 - Current
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
  • Reduced loss prevention incidents by vigilantly monitoring the sales floor for suspicious activity or potential theft situations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Performed additional duties as assigned, demonstrating flexibility and commitment to the overall success of the store.

Newspaper Carrier

Galveston Daily News
02.2018 - 11.2022
  • Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
  • Reduced complaints by ensuring proper handling and storage of newspapers during transportation.
  • Maintained punctual delivery times for consistent customer service experience.
  • Improved route efficiency with careful planning and route optimization techniques.
  • Built strong relationships with customers, addressing concerns and resolving issues promptly.

Cashier

Office Depot Inc
02.2020 - 02.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Retail Associate

Landry's
03.2017 - 09.2018
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Increased sales revenue by offering targeted promotions and upselling related items.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.
  • Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
  • Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Logged reports, expenses, receipts, and sales in company database.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.

Education

GED -

La Vega High School
Waco, TX

Skills

  • Strategic selling
  • Sales Promotions
  • Sales strategy
  • Customer Service
  • POS System Operation
  • Retail Store Operations
  • Pricing and Labeling
  • Teamwork and Collaboration
  • Positive Customer Experience
  • Flexible Schedule
  • Efficient sales transactions
  • Reliability

Timeline

Senior Sales Associate

Harbor Freight Tools USA
05.2020 - Current

Cashier

Office Depot Inc
02.2020 - 02.2021

Newspaper Carrier

Galveston Daily News
02.2018 - 11.2022

Retail Associate

Landry's
03.2017 - 09.2018

GED -

La Vega High School

Similar Profiles

CREATE PROFILE
Toni Powell