Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Pyle

Canton,GA

Summary

Dedicated customer service professional with 8 years of experience in call center, receptionist, and customer care roles. Expertise in scheduling, billing, filing, and managing medical records within EMR systems, ensuring HIPAA compliance. Strong organizational and communication skills enhance customer satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Private Caregiver

Private residences in Northwest Georgia area
07.2022 - Current
  • Provided emotional support and companionship to clients, fostering trust and enhancing emotional well-being
  • Accompanied clients to medical appointments and grocery stores, addressing individual needs and promoting independence
  • Managing medication and prescriptions
  • Performed household chores, including cleaning and laundry, to ensure a comfortable and well-kept space for clients
  • Prepared and served nutritious meals designed to meet individual dietary needs and preferences

Customer Service Representative

Insurance Administrative Solutions
Rome, GA
06.2018 - 07.2022
  • Handled 60+ inbound and outbound calls daily, resolving policyholder concerns and achieving 95% satisfaction rate
  • Managed high-volume calls to assist customers with inquiries and updates regarding insurance policies
  • Handled specialized policies including cancer, heart, stroke, and accident coverage to address specific customer needs
  • Experienced in handling specialized policies, including cancer, heart, stroke, and accident coverage

Patient Representative

Dr. Vibhakar Patel
Rome, GA
06.2011 - 09.2018
  • Facilitated communication between physicians and staff to enhance collaboration.
  • Scheduled patient appointments and arranged referrals to streamline patient access to care
  • Generated medical reports, operative notes, and manuscripts, while managing related correspondence
  • Generated medical reports, operative notes, and manuscripts; managed correspondence to ensure timely information flow
  • Ensured accurate maintenance of office files and patient records for easy retrieval.

Education

Pepperell High School
Rome, GA

Skills

  • Medication coordination
  • Care coordination
  • Medication administration
  • Meal planning
  • Personal care
  • Nutritional meal planning
  • Assistance with mobility

Timeline

Private Caregiver

Private residences in Northwest Georgia area
07.2022 - Current

Customer Service Representative

Insurance Administrative Solutions
06.2018 - 07.2022

Patient Representative

Dr. Vibhakar Patel
06.2011 - 09.2018

Pepperell High School
Toni Pyle