Energetic and driven healthcare professional with over 25 years of experience. Committed to supporting organizational excellence and achieving safe patient care with quality outcomes. Experienced, dedicated, and patient-focused with proven strengths in project management, clinical patient care, staff development and leadership, and patient/family advocacy. Extensive knowledge of inpatient and outpatient quality reporting and certification programs. Outstanding interpersonal and communication skills: effectively interacting with patients, families, and all members of a diverse healthcare team.
Overview
26
26
years of professional experience
Work History
Regulatory Project Manager
Azalea Health
03.2021 - Current
Manage multiple overlapping projects to meet regulatory deadlines to maintain CEHRT certification of hospital and ambulatory EHR solutions.
Facilitate interdepartmental teams to prioritize tasks and identify and address risks to ensure projects remain on track to meet deadlines.
Present project status reports to executive and multidisciplinary teams at regular intervals.
Lead successful critical initiatives including obtaining 2015 Edition Cures Update certification and implementation of bi-directional HIE integration for both hospital and ambulatory products.
Cross-function as clinical SME and fill role of Clinical Analyst as needed for triaging support tickets and bugs, QA testing of bug fixes and facilitating software development life cycle for enhancements within the ambulatory EHR.
Director, Medical Affairs and Nursing Services
Legacy Behavioral Health Services
08.2019 - 02.2021
Worked closely with organizational leadership to guide operational strategy for Community Service Board providing care for mental health, substance abuse, and co-occurring conditions to the underinsured and uninsured in a 10 county service area.
Provided administrative oversight for medical staff of 6 physicians and 12 APRNs to include medical staff meetings, APRN protocol agreements, schedule coordination, policy development, quality monitoring and performance management, and clinical program development.
Responsible for clinical supervision of RNs, LPNs, and CNAs in 3 outpatient clinics, Assertive Community Treatment team, and Crisis Center.
Policy development, quality monitoring, and clinical program development.
Member of multiple interdepartmental project teams including development of a Medication-Assisted Treatment program in anticipation of the journey to CCBHC status.
Served as liaison between clinical staff and IT department as Clinical Informatics Specialist. Met regularly with all parties to carry out troubleshooting, testing, and optimization of Avatar EHR functionality.
Played an integral part in the organization's unprecedented response to the public health emergency including timely policy development, coordination of infection control practices, PPE training and distribution, implementation of home, telehealth and socially distanced visits to maintain continuity of care for high risk persons served in a safe environment.
Nurse Manager
South Georgia Medical Center
12.2018 - 08.2019
Supervised, directed, and motivated high-quality performance from nursing staff of 45+ on busy 24-bed inpatient nursing unit.
Led staff meetings to keep team informed of departmental and organizational announcements and provide opportunities for staff to share ideas and concerns.
Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Reviewed department performance and adjusted coverage to compensate for changing conditions to maintain unit operations within budgetary allowances.
Accountable for ensuring quality patient care while maintaining compliance with all state and federal laws, TJC requirements, and standards of practice.
Director, Quality Improvement and Patient Safety
South Georgia Medical Center
09.2016 - 12.2018
Ensured timely and accurate submissions for all Hospital Quality Reporting Programs for 3 hospital campuses.
Provided regular reporting of compliance with all Quality programs to Executive Leadership Team and Hospital Authority Board via Quality Improvement/Patient Safety Council and Committee meetings.
Provided oversight for quality and patient safety considerations during Epic EHR implementation.
Participated in organizational Root Cause Analysis proceedings in close collaboration with Risk Management Department.
Developed policy and procedure for, and oversaw the organization's first Honor Walk as the Hospital Champion for LifeLink of Georgia.
Professional Staff, Quality Improvement/Patient Safety
South Georgia Medical Center
03.2014 - 09.2016
Filled various roles within a dynamic Quality Improvement and Patient Safety Department.
Registered Nurse
Area Hospitals
02.1998 - 03.2014
Held staff nurse and charge nurse positions in multiple acute care units to build nursing skill and knowledge.
Specialties included Medical-Surgical ICU, Cardiac/ Cardiovascular Surgical ICU, Neurology/Neurosurgical ICU, Intermediate Care Unit, Post-Anesthesia Care Unit.
Education
Project Management Institute
Bachelor of Science - Nursing
Valdosta State University
Valdosta, GA
12.1997
Skills
Project management
Clinical knowledge and advanced nursing skills
Quality reporting and certification programs
Excellent communication skills
Organization and time management
Self-motivated
Multi-tasking
Detail-oriented
Google Workspace and Microsoft Office Tools
EHR
JIRA
Affiliations
Project Management Institute
Timeline
Regulatory Project Manager
Azalea Health
03.2021 - Current
Director, Medical Affairs and Nursing Services
Legacy Behavioral Health Services
08.2019 - 02.2021
Nurse Manager
South Georgia Medical Center
12.2018 - 08.2019
Director, Quality Improvement and Patient Safety
South Georgia Medical Center
09.2016 - 12.2018
Professional Staff, Quality Improvement/Patient Safety
Regulatory Project Manager at U.S. Army Corps of Engineers, Galveston DistrictRegulatory Project Manager at U.S. Army Corps of Engineers, Galveston District