Toni Righi
19 Loso Drive, Apt 1908, Cicero
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Hairstylist
Self Employed
Syracuse, NY
04.2009 - Current
- Utilized a variety of cutting techniques and tools to achieve desired styles and outcomes.
- Maintained cleanliness and organization of workspace, adhering to health and safety regulations.
- Developed strong relationships with clients, leading to increased referrals and loyalty.
- Stayed current on industry trends and techniques through continuous education and training.
- Collaborated with clients to create tailored hair care plans, enhancing overall client experience.
- Implemented efficient scheduling practices, optimizing appointment flow and reducing wait times.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Educated customers on products to maximize benefits.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Server
Red Lobster
Syracuse, NY
06.2007 - 09.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new servers on menu items, service protocols, and safety procedures.
- Managed multiple tables efficiently during high-volume shifts, ensuring prompt service.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Cosmetology Certification -
Phillips Hairstyling Institute
Syracuse, NYBachelor of Arts - Organizational Communication
Keuka College
Keuka Park05.2007
Skills
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- Quick learner
- Guest relations
- Event preparation
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
- Hospitality services
- Excellent communication
- Organizational skills
- Task prioritization
- Effective planning
- Customer satisfaction
Timeline
Hairstylist
Self Employed
04.2009 - Current
Server
Red Lobster
06.2007 - 09.2017
Cosmetology Certification -
Phillips Hairstyling Institute
Bachelor of Arts - Organizational Communication
Keuka College