Toni Riley
Fort Worth,TX
Summary
- Organized professional with nine years of extensive experience in customer service and administrative support.
- Demonstrated ability to manage high call volumes while maintaining accurate patient information and building strong customer relationships.
- Proven expertise in problem-solving and team collaboration, enhancing patient satisfaction and optimizing appointment scheduling.
- Results-oriented Care Navigator focused on improving service quality and operational efficiency through effective communication and proactive issue resolution.
Overview
5
5
years of professional experience
Work History
Care Navigator
Ascension Medical Group
Austin, Texas
10.2022 - Current
- Schedule patient appointments and treatments to optimize workflow efficiency.
- Manage customer accounts, ensuring accurate information updates in the system.
- Answer customer inquiries, providing precise information on products and services.
- Handle high call volumes while maintaining professionalism and composure.
- Collaborate with team members to elevate service quality and operational efficiency.
- Resolve customer issues promptly, enhancing overall satisfaction with friendly service.
- Develop strong relationships with customers through personalized assistance and support.
- Identified opportunities for improvement in customer service processes and recommended changes.
- On a daily average, I take about 200 to 300 calls a day, and 1,260 calls a month.
Front Desk Receptionist
Real Green Pest and Lawn Care
Austin, Texas
03.2021 - 08.2021
- Delivered exceptional front desk service, greeting customers warmly upon arrival.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Maintained organized records of customer interactions and service requests.
- Ensured cleanliness and welcoming atmosphere in reception area for all visitors.
- Performed data entry to ensure accuracy in customer information records.
- Provided comprehensive administrative support through document filing, photocopying, and scanning.
- Executed basic bookkeeping tasks alongside structured document filing processes.
- Signed for packages, accurately recording deliveries and distributing to personnel.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Customer service and support
- Data entry and management
- Appointment scheduling
- Team collaboration
- Problem solving
- Communication skills
- Patient confidentiality
- Medical terminology
- Empathy and care
- Teamwork
- Time management
- Attention to detail
- Patient registration
- Administrative support and office management
- Written communication
Timeline
Care Navigator
Ascension Medical Group
10.2022 - Current
Front Desk Receptionist
Real Green Pest and Lawn Care
03.2021 - 08.2021
Bachelor of Science - Business Administration And Management
Southern New Hampshire University