Toni Rivera
Rosenberg,USA
Summary
Dedicated and goal-oriented professional with over 10 years of experience in education, customer service, and administrative support. Passionate educator/administrator with a strong focus on collaboration and adapting to changing needs ensuring effective team dynamics and smooth operations. Proficient in resolving inquiries, managing records, and leveraging strong organizational and communication skills. Adequate in classroom management, lesson planning, and fostering engaging learning environments. Technically adept in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher).
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Capital Internal Medicine Associates
10.2022 - 05.2025
- Independently managed administrative operations, scheduling appointments, and addressing patient inquiries for a multi-practice clinic.
- Handled multi-line phone system, ensuring timely and professional communication with patients.
- Processed patient intake forms efficiently, maintaining accuracy in medical records.
- Trained new staff on front desk procedures and customer service protocols.
- Delivered prompt, accurate, and friendly customer service, clarifying in-network and out-of-network insurance queries.
- Maintained detailed records of patient interactions, appointments, referrals, lab/radiology orders, prescriptions, and home health orders using Practice Fusion.
- Resolved patient issues and billing discrepancies efficiently, handling over 60 daily phone inquiries.
- Processed payments and maintained general ledgers for three clinic practices.
ESL Teacher
Five Stone School
08.2017 - 07.2022
- Designed and delivered educational activities, applying classroom management techniques to ensure a safe and collaborative learning environment.
- Utilized effective time management and communication skills to meet daily educational objectives.
- Fostered a positive atmosphere by enforcing classroom rules and promoting student engagement.
- Implemented innovative teaching strategies to enhance language acquisition and retention.
- Developed engaging lesson plans tailored to diverse student needs and learning styles.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
Substitute Teacher/Paraprofessional
Lamar Consolidated Independent School District (LCISD)
03.2016 - 02.2017
- Managed weekly schedules, coordinated resources, and maintained records of parent and student interactions.
- Adapted instructional materials to meet diverse student needs and foster an inclusive classroom environment.
- Managed classroom behavior, maintaining a positive and productive learning atmosphere for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Assistant Teacher
Kids R Kids Greatwood
08.2013 - 08.2014
- Supported the head teacher in delivering an accredited curriculum for children ages 2–4.
- Designed creative activities and games aligned with weekly themed learning objectives.
- Contributed to classroom decoration and organization to enhance the learning environment.
- Collaborated with parents to discuss student progress and address concerns proactively.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Secretary
All Star Plumbing
08.2006 - 08.2008
- Provided exceptional customer service, resolving inquiries and ensuring client satisfaction.
- Organized and updated records using Microsoft Excel and Publisher, improving office efficiency.
- Performed administrative tasks to support daily operations and boost productivity.
- Managed appointment schedules and coordinated office communications to enhance operational efficiency.
- Developed and maintained filing systems, ensuring easy retrieval of documents and compliance with organizational standards.
- Implemented office procedures that streamlined administrative tasks, resulting in improved workflow across departments.
Education
Bachelor of Arts - General Business
Sam Houston State University
Huntsville, TX08-2013
Skills
- Education: Teaching (8 years), Classroom Management, Lesson Planning, Public Speaking (10 years)
- Administrative: Medical Reception, Clerical (2 years), Front Desk Operations, Phone Etiquette
- Customer Service: Inquiry Resolution, Patient and Client Support, Teamwork (10 years)
- Technical: Microsoft Office Suite (Word, Excel, PowerPoint, Publisher – 10 years), Practice Fusion, Typing, Word Processing
- Soft Skills: Organizational Skills (10 years), Time Management, Communication, Presentation Skills
- Languages: English (Fluent)
- Practice Fusion/e-Clinicals Proficiency (2 years)
- Telephone etiquette
- Cash handling
- Administrative skills
- File organization
- Front office management
Certification
- TEFL Certification
- 120-Hour Certification for Teaching English as a Foreign Language
- May 2014 – Present
Timeline
Front Desk Receptionist
Capital Internal Medicine Associates
10.2022 - 05.2025
ESL Teacher
Five Stone School
08.2017 - 07.2022
Substitute Teacher/Paraprofessional
Lamar Consolidated Independent School District (LCISD)
03.2016 - 02.2017
Assistant Teacher
Kids R Kids Greatwood
08.2013 - 08.2014
Secretary
All Star Plumbing
08.2006 - 08.2008
Bachelor of Arts - General Business
Sam Houston State University
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