Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Toni Rivers

Sumter,SC

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Business Office Manager

Pool King
01.2022 - 04.2023
  • Coordinated appointments, scheduled call backs, meetings and events.
  • Assist with inventorying and ordering equipment and stocked office with supplies as requested.
  • Respond to all inquiries, concerns, complaints and conflicts in a professional and courteous manner.
  • Handled company financials, including accounts payable, bookkeeping, and general accounting.
  • Performed accounting duties such as sending out past due notices and following up with customers.
  • Communicated with customer and technician.
  • Enforce pool and staff rules in cooperation with management.

Call Center Representative

Dial America
08.2018 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Shipping, and Receiving/Assembler

IFA Rotorion
09.2016 - 05.2019
  • Safely handle pallet jack, unpack delivery shipments and compares packing lists to purchase orders, ensuring accurate deliveries, locates and packs materials for shipping, documents product shipment by recording units shipped, assure no damaged items are sent or received, learns and adheres to workplace safety regulations, uses hand tools or machines to assemble parts, responsible for putting together the various parts of a particular product.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

Nutrition Assistant

Sodexo
02.2010 - 07.2015
  • Made sure all patients were feeling according to their dietary needs and restrictions,
  • Distributed meals, helped with cleanup and adhered to hospital sanitation policy, responsible for collecting all trash and food remnants from patient rooms
  • Was required to keep records of how much a patient ate
  • Delivered meal trays to patients with their service guidelines for timeliness
  • Communicated clearly with tray line and production personnel regarding patient special requests to meet patient needs.
  • Increased patient satisfaction through attentive service and timely delivery of meals.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Facilitated communication between dietitians, nursing staff, and patients to optimize meal planning efforts.

Education

High school diploma or GED - Diploma

BBA - Business Management

Strayer University
10.2027

Skills

  • Warehouse experience
  • Email correspondence (1 year)
  • Office Management
  • Records Management
  • Expense Reporting
  • Documentation and control
  • Inventory Control
  • Sales Support
  • Computer Skills
  • Customer Service
  • MS Office
  • Business Development
  • Positive Attitude
  • Multitasking Abilities
  • Excellent Communication
  • Attention to Detail

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Business Office Manager

Pool King
01.2022 - 04.2023

Call Center Representative

Dial America
08.2018 - 02.2022

Shipping, and Receiving/Assembler

IFA Rotorion
09.2016 - 05.2019

Nutrition Assistant

Sodexo
02.2010 - 07.2015

High school diploma or GED - Diploma

BBA - Business Management

Strayer University
Toni Rivers