Summary
Work History
Education
Skills
Timeline
Generic

Toni Rummel

Seguin

Summary

Dynamic and results-driven professional with extensive experience at IHOP, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective communication and strong multitasking skills. Recognized for building rapport with customers and consistently delivering exceptional dining experiences in high-pressure environments.

Work History

Waitress

IHOP
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Mary Kay Consultant

Mary Kay
  • Negotiated payment plans or discounts when necessary to close deals while maintaining profitability.
  • Trained new team members on product offerings and presentation techniques for successful group events.
  • Utilized innovative marketing materials to enhance brand visibility both online and offline.
  • Encouraged potential clients to explore Mary Kay products by offering free samples or demonstrations during consultations.
  • Organized and hosted engaging product parties, showcasing the latest Mary Kay products to potential customers.
  • Implemented creative promotional strategies to attract new customers while maintaining strong relationships with existing clients.
  • Tailored skincare regimes for clients based on their unique skin types and concerns, fostering trust in Mary Kay products.
  • Enhanced client relationships through consistent follow-up and attentive communication, resulting in repeat business.
  • Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
  • Demonstrated exceptional organizational skills in managing schedules, appointments, and follow-ups efficiently.
  • Facilitated sales presentations at community events, increasing brand awareness among potential customers.
  • Increased customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Collaborated with team members for successful sales events, leading to increased revenue and team growth.
  • Developed strong rapport with clients through active listening skills and an empathetic approach to individual needs.
  • Stayed current on industry trends, updating product knowledge regularly to better serve clients'' needs.
  • Streamlined inventory management processes, ensuring accurate record-keeping and timely order fulfillment.
  • Sanitized makeup tools to avoid spread of infection.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Identified client needs and recommended products based on preferences and requirements.
  • Conducted consultations to understand client's desired look.
  • Professionally applied makeup to clients for productions and performances.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Handled cash, check and credit cards, processing transactions onsite for products and services.
  • Utilized persuasive sales techniques to convert leads into sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Advertised product and service offerings via social media.

Stay at Home Mom/homemaker

Myself
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Culinary Arts

Texas Culinary Academy
Austin, TX

GED -

Hutto High School
Hutto, TX

Skills

  • Cash handling
  • Order processing
  • Inventory management
  • Menu knowledge
  • Sales presentations
  • Customer relationship management
  • Team collaboration
  • Conflict resolution
  • Event planning
  • Product demonstrations
  • Effective communication
  • Time management
  • Attention to detail
  • Problem solving
  • Customer service
  • Strong multitasking
  • Greeting guests
  • Cleanliness
  • Order taking
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Payment processing
  • Service prioritization
  • Food running
  • Memory retention
  • Menu recommendations
  • Complex Problem-solving
  • Table setting
  • Order accuracy
  • Accurate money handling
  • Complaint resolution
  • Active listening
  • Menu memorization
  • Performance improvement
  • Supply restocking
  • High volume dining
  • Table bussing
  • Tableside service
  • Dining area maintenance
  • Relationship management
  • Upselling techniques
  • Menu presentation
  • Allergy awareness
  • Food presentation
  • Beverage preparation
  • Ordering procedures
  • Sales techniques
  • Seating arrangements
  • Order management
  • Upselling
  • Point of sale operation
  • Table setting knowledge
  • Compliance standards
  • Guest relations management
  • Sales expertise
  • Daily specials memorization
  • Food station setup
  • Food and beverage pairings
  • Item promotion
  • Food inspection
  • Special event coordination
  • Order delivery practices
  • Food production
  • Front-of-house display creation
  • Regulatory compliance
  • Food spoilage prevention
  • Basic math
  • Reliability and punctuality
  • Verbal and written communication
  • Food handling safety
  • Food safety
  • Guest relations
  • Physical stamina
  • Stress management
  • Beverage service
  • Tip calculation
  • Hospitality and accommodation
  • Table setting arrangements
  • Effective customer upselling
  • Food service etiquette
  • Special dietary requirements
  • Price memorization
  • Point of sale (POS) system operations
  • Serving expertise
  • Check payment processing
  • Dish preparation
  • Dining customer service

Timeline

Waitress

IHOP

Mary Kay Consultant

Mary Kay

Stay at Home Mom/homemaker

Myself

Culinary Arts

Texas Culinary Academy

GED -

Hutto High School

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Toni Rummel