Toni Schexnayder
Chicago,IL
Summary
Over twenty years' of experience in Office Administration and Customer Service Displays excellent time management with high attention to detail Works effectively as a team member Strong attention to detail, customer service, and listening skills; highly motivated, creative, and flexible Excellent computer skills - Microsoft Office products Possess effective planning, organizational, communication, presentation, and interpersonal skills Self-motivated team member employee with the ability to meet, exceed, and achieve deadlines and goals
Overview
20
20
years of professional experience
Work History
Sr Intake Specialist (Return Assignment)
Robert Half (Contract at Illinois Housing Authority-IHDA)
08.2024 - 06.2025
- Underwriter applications for the Court-Based Rental Assistant program
- Process 12-18 files daily
- Verify Eligibility and documentation from the customer
- Analyze and determine that all information is accurate
- Create a daily log of applicants received
- Contact applicants regarding discrepancies
- Make corrections and decisions for approvals
- Weekly meetings with the Team lead and Management
- Proficient in all Microsoft Office software
Sr. Intake Specialist-Remote
Robert Half International
04.2021 - 04.2024
- Review approximately 15-20 applications for eligibility for the Rental Assistance program daily.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation
- Meet with supervisor daily to submit completed assignments and discuss progress
- Review data obtained from interview for completeness and accuracy
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency
- Compile, record, and code results or data from interview or survey, using computer or specified form
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments
- Performing Administrative Activities
- Organizing, Planning, and Prioritizing Work
- Developing and Building Teams
- Coordinating the Work and Activities of Others
- Communicating with Supervisors, Peers, or Subordinates
- Communicating with Persons Outside Organization
- Experience with: Laptop computers, Microsoft Word, Personal computers, Data entry software, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Office
Administrative Assistant
LA Global Care
06.2016 - 10.2018
- Manage approximately 30 incoming calls daily. Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information
- Arrange for in-house and external training activities
- Explain company personnel policies, benefits, and procedures to employees or job applicants
- Organize personnel records from other departments or employees
- Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for termination
- Organizing, Planning, and Prioritizing Work-Streamlined operations allowing senior staff to increase revenue by 25%
- Making Decisions and Solving Problems
- Evaluating Information to Determine Compliance with Standards
- Experience with: Microsoft Word, Oracle Self-Service Human Resources, Word processing software, Desktop computers, Personal computers, Database software, Document management system software,
Business Development Manager Mortgage
JP Morgan Chase Bank
05.2005 - 04.2015
- Generate new Business partners, approximately five new Lenders weekly..
- Supervise 10 Mortgage Team members
- Proceed with the underwriters to resolve mortgage application problems.
- Contact-10-15 applicants, and creditors to resolve questions about applications or to assist with the completion of paperwork daily.
- Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
- Review loan agreements to ensure that they are complete and accurate according to policy
- Meet with applicants to obtain information for loan applications and to answer questions about the process
- Market bank products to individuals and firms, promoting bank services that may meet customers' needs
- Analyze potential loan markets and develop referral networks to locate prospects for loans
Education
Bachelor of Science - Business
Post University
Waterbury, CT05-2027
Vocational Certificate or Credential - Banking and Financial Support Services
America Banking Institute
Los Angeles, CA12.2001
Skills
- Effective interviewing techniques
- Trade policy
- Scheduling efficiency improvement
- Managing appointment schedules
- Teamwork and collaboration
- Customer service
- Time management
- Computer skills
- Verbal and written communication
- Organizational skills
- Detail-oriented
Timeline
Sr Intake Specialist (Return Assignment)
Robert Half (Contract at Illinois Housing Authority-IHDA)
08.2024 - 06.2025
Sr. Intake Specialist-Remote
Robert Half International
04.2021 - 04.2024
Administrative Assistant
LA Global Care
06.2016 - 10.2018
Business Development Manager Mortgage
JP Morgan Chase Bank
05.2005 - 04.2015
Bachelor of Science - Business
Post University
Vocational Certificate or Credential - Banking and Financial Support Services
America Banking Institute
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