Toni Shaw
Birmingham,AL
Summary
Dependable City Letter Carrier recognized for consistently completing routes with speed and accuracy. Skilled in navigating complex delivery schedules, maintaining secure handling of mail, and adapting to changing weather conditions. Brings strong organizational skills, time management, and problem-solving abilities to efficiently manage duties. Excels in communication, teamwork, and customer service, ensuring positive interactions with community members on daily routes.
Overview
14
14
years of professional experience
Work History
City Letter Carrier
United States Postal Services
Hoover, AL
09.2018 - Current
- Delivers and collects mail on foot or by vehicle under varying road and weather conditions
- Maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area
- Routes or Cases all mail In sequence of delivery along an established route
- Deposits all mail back at the post office upon returning from route
- Traveled to post offices to pick up the mail for routes and/or pick up mail from postal relay boxes
- Reported any unusual circumstances concerning mail delivery, including the condition of street letter boxes
- Left notices telling patrons where to collect mail that could not be delivered
- Checked, and corrected if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
Customer care representative
Charter Communications
Birmingham, Alabama
10.2016 - 10.2017
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Developed effective relationships with all call center departments through clear communication
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Properly directed inbound calls in phone queues to improve call flow
- Also took payments, and informed customers of billing information
- Oversaw call center employees to ensure customer satisfaction goals were consistently met
- Gathered and verified all required customer information for tracking purposes
- Effectively managed a high-volume of inbound and outbound customer calls.
Customer service representative
Walmart
Birmingham, Al
12.2014 - 01.2016
- Calculated and Processed bills, invoices and account statements according to established procedures
- Cashed customers payroll and income tax return checks
- Complied with federal, state and company policies, procedures and regulations
- Communicated with customers, employees and other individuals to answer questions and explain information
- Processed customer returns and solved problems and concerns
- Ensured quality customer service was given to each customer
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Recognized and rewarded outstanding work performance.
Assistant Manager
Family Dollar
Birmingham, Al
05.2010 - 08.2015
- Maintain daily record of all transactions and generate reports for store manager
- Write order supply requests to replenish merchandise
- Train staff to deliver outstanding customer service
- Motivate sales employees to improve morale, performance, and store revenue
- Reward top performance with visible recognition and specific perks like preferred scheduling
- Analyze marketing information and translated it into strategic plans for customer growth
- Store opening and closing procedures, Retail inventory management, Operational improvements, Motivational leader and Sales professional
- Welcomed customers into the store and helped them locate items
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Determined customer needs by asking relevant questions and listening actively to the responses
- Reported to the district manager regarding all store and staff issues
- Promoted from Team Leader to Assistant Manager within 4 months
- Managed staff of 6 sales associates, 2 team leaders and 2 assistant managers.
Education
High School Diploma -
Minor High
Adamsville, Alabama05.2010
Skills
- Problem Solving
- Adaptability
- Strong Work Ethic
- Time Management
- Critical Thinking
- Self-Confidence
- Handling Pressure
- Active listening skills
- Ability to process information effectively
- Strong team player
- High attention to detail
- Excellent communication skills
- Positive attitude
- Sorting Incoming Mail
- Learning Strategies
- Mail delivery
- Professional Appearance
Languages
English
Awards
- Hired, trained and coordinated a staff of 10 sales people successfully for 4 years.
- Successfully increased the company’s sales activities spanning per month sales at $50,000.
Timeline
City Letter Carrier
United States Postal Services
09.2018 - Current
Customer care representative
Charter Communications
10.2016 - 10.2017
Customer service representative
Walmart
12.2014 - 01.2016
Assistant Manager
Family Dollar
05.2010 - 08.2015
High School Diploma -
Minor High
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