Toni Shepherd
Greenville,NC
Summary
Achievement-driven, goal-oriented, and creative medical assistant with entry-level experience. Highly motivated to continue growing in efficient management of medical facilities. Primary focus on providing technical and moral support for optimal staff motivation, performance, and patient satisfaction through proper service delivery. Strong commitment to excellence and contributing to overall success of healthcare team. Aim to make a positive impact on the lives of patients.
Overview
14
14
years of professional experience
Work History
Senior Process Executive
Nuance/Cognizant/ScribeAmerica
05.2022 - Current
- Identify opportunities for process improvement and provide recommendations to optimize efficiency and effectiveness
- Develop and implement process improvement strategies to streamline operations and increase efficiency
- Utilized EPIC software to manage patient data, including medical histories, diagnoses, treatment plans, and billing information, ensuring accurate and timely information entry.
- Lead cross-functional teams to execute process improvement initiatives and achieve project goals
- Analyze key performance indicators and provide insights to identify areas for improvement and cost reduction
- Collaborate with IT teams to identify and implement technology solutions that support process improvement initiatives
- Provide guidance and mentorship to junior team members to enhance their process improvement skills and knowledge
- Trained and supported end-users in EPIC functionality, troubleshooting issues, and providing guidance on system navigation for clinical and administrative staff.
- Ensured compliance with healthcare regulations, including HIPAA, by maintaining secure and accurate patient records within EPIC.
Medical Assistant
Stephen T. Foley M.D.
07.2017 - 06.2018
- Assist the physician with medical procedures and treatments, ensuring the proper functioning of medical equipment and supplies
- Assist in managing patient appointments and scheduling
- Maintain accurate patient records and update medical charts
- Maintain accurate and up-to-date patient records, including medical history, medications, and allergies
- Educate patients about medical procedures and treatments, providing them with necessary information and resources to make informed decisions about their healthcare
- Provide emotional support to patients during medical procedures and treatments, promoting a positive and compassionate patient experience
- Assist in preparing and sterilizing medical instruments and equipment for surgical procedures
Certified Nursing Assistant
Mother's Helper
04.2012 - 10.2012
- Assist with household chores and maintenance
- Providing compassionate care to elderly and disabled patients to improve their quality of life and maintain their independence
- Provide emotional support to the elderly patients
- Assist patients with personal hygiene tasks, such as bathing, grooming, and dressing
- Assist in creating and maintaining a safe and comfortable environment for elderly and disabled patients
Certified Nursing Assistant
Meadowview Assisted Living
04.2011 - 03.2012
- Providing emotional support to residents and their families during difficult times
- Assist residents with their daily living activities, including bathing, dressing, eating, and medication reminders, to ensure their comfort and wellbeing
- Assisting residents in maintaining their personal hygiene and grooming
- Collaborate with the nursing team to develop personalized care plans for residents
- Monitoring and recording residents' vital signs, such as blood pressure and temperature, to ensure their health and well-being
- Monitoring vital signs of residents and reporting any abnormalities to the nursing team
- Assist in organizing and coordinating social activities for residents to promote engagement and community building
Education
AS - Medical Assisting Science
Keiser University-Ft Lauderdale
02.2018
Skills
- Process Improvement
- Data Analysis
- Project Management
- Mentorship
- Efficiency Optimization
- Continuous Improvement
- Medical Record Management
- Medical Procedures
- Direct Patient Support
- Medical History
- Surgical Procedures
- Patient Education
- Efficient Management
- Goal-oriented
- Accountable Professional
- Optimal Performance
Timeline
Senior Process Executive
Nuance/Cognizant/ScribeAmerica
05.2022 - Current
Medical Assistant
Stephen T. Foley M.D.
07.2017 - 06.2018
Certified Nursing Assistant
Mother's Helper
04.2012 - 10.2012
Certified Nursing Assistant
Meadowview Assisted Living
04.2011 - 03.2012
AS - Medical Assisting Science
Keiser University-Ft Lauderdale
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