Toni Shiner
Brighton,CO
Summary
Accomplished Customer Service professional with a comprehensive background in administrative coordination, HR functions, and operational efficiency. Excel at improving office workflows, reducing expenses through strategic cost-saving initiatives, and enhancing team productivity with reorganized procedures. Adept at event organization and demonstrated success in fostering seamless communication across all levels of organization. Proven track record of hiring and onboarding robust teams, significantly improving departmental performance. Committed to leveraging adaptability and inclusion to deliver outstanding customer service and support in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator & Accounting Assistant
Dig Studio, Inc
10.2022 - 01.2024
- Orchestrated communication, financial transaction management, registration, record-keeping, and various administrative functions
- Executed day-to-day accounting procedures to uphold financial accuracy
- Applied appropriate codes to invoices, files, and receipts to ensure organized and easily retrievable records
- Managed electronic and physical filing systems to facilitate seamless information retrieval
- Monitored office supplies, ensuring timely restocking of depleted items to maintain team efficiency
- Supervised upkeep of office facilities and equipment, collaborating with and inspecting repair contractors' work
- Recorded deposits, reconciled monthly bank accounts, and meticulously tracked expenses.
Office Coordinator
Urban Solution Group
07.2019 - 07.2022
- Interacted with customers through phone, email, or in-person channels, providing essential information
- Managed incoming and outgoing calls, meticulously recording messages for efficient distribution among office staff
- Oversaw office supplies inventory by conducting regular stock checks and initiating orders for replenishment
- Routed correspondence to facilitate timely communication among team members, customers, and vendors
- Supported HR functions by conducting new hire orientation, incident reports, and benefits paperwork for office employees
- Oversaw administrative logistics of event planning, bookings, and promotions.
Human Resources Specialist
Boulder Botanicals & Bioscience Laboratories
02.2019 - 07.2019
- Promoted from Administrative Assistant to Office Manager to Human Resources Specialist
- Monitored employee attendance and performance, resolving issues in alignment with company policies and procedures
- Prescreened resumes prior to submission to corporate hiring managers for consideration
- Maintained personnel records and statistical data to ensure precision and compliance with relevant regulations
- Managed hiring process and provided support to human resources
- Handled employee inquiries pertaining to insurance, pension plans, vacation, sick leave, and employee assistance
- Evaluated and screened applicant resumes to identify qualified candidates
- Briefed job applicants on responsibilities, benefits, and schedules, offering detailed information on job specifications and logistics
- Developed and monitored employee recognition programs.
Administrative Assistant
Boulder Botanicals
04.2018 - 02.2019
- Orchestrated scheduling for office meetings and client appointments for various staff teams
- Contributed to development and implementation of new administrative procedures
- Administered filing system, entered data, and executed other clerical tasks
- Assisted coworkers and staff members with specialized tasks daily
- Completed forms, reports, logs, and records, ensuring swift handling of all documentation for human resources.
IT Administrator
HSS
01.2015 - 04.2018
- Developed and implemented IT policies by synthesizing client feedback, ensuring alignment with organizational goals
- Conducted internal audits to identify system deficiencies and recommended effective solutions
- Collaborated with management to formulate and execute strategic technical initiatives
- Managed integration of warehouse management system software, streamlining task management and support operations.
Education
Front Range Community College
Bachelor of Science in Software Engineering -
University of Phoenix
08.2011
Bachelor of Fine Arts in Graphic Design -
Westwood College
04.2013
International Open Academy
International Open Academy
Shaw Academy
Udemy
Skills
- Administrative support
- Project & Office Coordination
- Filing & data organization
- Calendar management
- Database management
- Customer Service Management
- Executive assistance
- Operational Efficiency Improvement
- Operations Management
Certification
Certified Notary Public
Additional Experience
Magellan Midstream Partners, Dupont CO
Terminal Operator
- Responsible for managing and overseeing the operations at the Dupont facility where oil/petrochemical products are stored, transferred, and distributed.
Timeline
Office Administrator & Accounting Assistant
Dig Studio, Inc
10.2022 - 01.2024
Office Coordinator
Urban Solution Group
07.2019 - 07.2022
Human Resources Specialist
Boulder Botanicals & Bioscience Laboratories
02.2019 - 07.2019
Administrative Assistant
Boulder Botanicals
04.2018 - 02.2019
IT Administrator
HSS
01.2015 - 04.2018
Front Range Community College
Bachelor of Science in Software Engineering -
University of Phoenix
Bachelor of Fine Arts in Graphic Design -
Westwood College
International Open Academy
International Open Academy
Shaw Academy
Udemy
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