Toni Shinn
Summary
Resourceful professional with extensive experience in leading teams to enhance performance. Demonstrated success in managing complex case management processes while ensuring adherence to federal regulations. Strong communication and critical thinking skills have fostered staff development and operational efficiency. Committed to driving continuous improvement and achieving organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Associate
Quadel Consulting and Training LLC
01.2024 - Current
- Manage the daily functions of HCV programs.
- Maintain adherence to federal regulations and administrative policies.
- Complete various file audits to ensure precision and regulatory compliance.
- Facilitate office operations by aiding staff with necessary responsibilities.
- Assist the office within any position, such as waitlist management, eligibility screenings, new admissions, interims, annual recertification's, movers, ports, rent increases, inspections, ongoing case management, informal reviews, and hearings, and end of participation.
Branch Office Supervisor
Idaho Housing and Finance Association
08.1999 - 12.2024
- Possessed a comprehensive understanding of HCV, PBV, VASH, S+C, EHV, and HOPWA programs.
- Conducted annual reexaminations, formal intake appointments, and screened for eligibility.
- Executed interim re-examinations and annual re-examinations.
- Conducted briefings, supervisor conferences, and landlord workshops.
- Conducted informal hearings and reviews.
- Oversaw targeted rental programs with effective management.
- Maintained adherence to federal regulations and organizational policies.
- Facilitated technical, behavioral, and interactive skill development through structured activities.
- Directed resolution efforts, and documented responses to audit-related issues.
Education
High School Diploma -
Twin Falls High School
Twin Falls, ID05-1993
Skills
- Regulatory compliance
- Case management
- Eligibility screening
- File auditing
- Program management
- Staff training
- Team leadership
- Effective communication
- Critical thinking
- Problem solving
- Multitasking and organization
- Project coordination
- Problem-solving abilities
- Performance improvement
Certification
- Section 8 Housing Quality Standards
- Housing Choice Voucher Specialist
- Portability Essentials
- SEMAP Essentials
- HCV Supervisor & Manager
- NSPIRE for HCV
Timeline
Associate
Quadel Consulting and Training LLC
01.2024 - Current
Branch Office Supervisor
Idaho Housing and Finance Association
08.1999 - 12.2024
High School Diploma -
Twin Falls High School
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