TONI SHIRLEY
Kenner,LA
Summary
Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths.
Overview
20
20
years of professional experience
Work History
BRANCH EXECUTIVE
BONVENU BANK (FORMERLY CITIZENS NATIONAL BANK)
12.2023 - 08.2024
- Plan, organize and motivate and lead employees in providing a sales and customer service-oriented environment
- Host weekly staff sales meetings to review sales efforts and deposit growth goals and results; lead the team to create new and innovative ways to ensure unit's goals are achieved
- The safety and soundness of the banking center and of the day-to-day operations of the center
- Provide training, guidance and support to teammates
- Supervising all staff; appropriately delegates duties and tasks, training for staff on all policies and procedures
- Underwrites and authorizes loans within company guidelines
- Safety/security issues and compliance training
- Creates work schedules, communicates information on a prompt basis ensuring comprehension and work areas are supported per company policy
- Documents calls, referrals and cross selling opportunities and efforts; actively looking for, referring and keeping account relationships
- Creates quarterly and annual reports on business unit operations verses budgetary goals for supervisor Assists subordinates in resolution of difficult and or past due accounts
- Completes, passes and keeps an up-to-date status for all positional and company needed compliance and regulatory courses by assigned due date(s)
- Participates in special projects and assignments and performs other duties as assigned.
TRAINING & DEVELOPMENT MANAGER - FIDELITY BANK LA
Fidelity Bank
07.2014 - 12.2023
- Designed and developed learning solutions to educate the company's workforce while improving organizational performance
- Worked collaboratively with Subject Matter Experts and Technical Writers to effectively translate the department's procedures into meaningful training materials
- Analyze research and solution alternatives to support strategy development
- Support the creation of curriculum roadmaps based on Lifecycles
- Establish and support close relationships with stakeholders and subject matter experts
- Own and manage key work group relationships within L&D
- Serve as business advisor and learning expert
- Manage relationships and contracts with L&D vendors
- Assess and evaluate the instructional integrity and delivery of programs
- Collaborate with the leadership team to check the effectiveness of core curricula
- Leverage team resources to produce dashboards and measurement reports
- Own and manage individual program plans and budgets to execute against overall L&D strategy
- Evaluate and provide quarterly reports on the effectiveness of training
- Lead cross-team operational initiatives as needed
- Lead the design and development of innovative learning solutions
- Maintain strong knowledge of content strategy and design concepts as well as industry knowledge
- Conduct needs analysis to find next-up hot-topics, programs, and learning experiences
- Collaborate with stakeholders to evaluate and provide recommendations to increase the reach, impact, and future capability requirements of the learning portfolio
- Follow the ADDIE/SAM methods to create course offerings to ensure success.
REGIONAL TRAINER/INSTRUCTIONAL DESIGNER
Hancock Whitney Bank
07.2004 - 07.2014
- High-profile training position accountable for conducting orientation, teller training, sales, deposits, and consumer & small business loan classes, among several other bank-offered trainings
- Management of training initiatives across company footprint, leading markets in Tampa, Mobile, New Orleans, & Houma
- Mentor new associates to the training team
- Aid in the planning and development of training programs for six total acquisitions: Madison Bank, Destin Bank of Destin, First National Bank & Trust of Bradenton, Signature Bank, Parish National Bank, and Hancock/Whitney Bank.
Education
Bachelor of Science - Business Administration And Management
JONES COLLEGE
Jacksonville, FLMaster of Science - Instructional Design & Technology
WALDEN UNIVERSITY
Minneapolis, MNSkills
- Needs Analysis
- Critical Thinker
- Leadership
- Change Management
- Innovation and Creativity
- Sales management
- Industry Expertise
- Branch Operations Management
- Excellent work ethic
- Customer Service
- Team Player
- Strong team-builder
- Attention to Detail
- Excellent time management skills
- Customer Relationships
- Decision-Making
- Staff Training and Development
- Operations Management
- Time Management
- Instructional Design
- Teamwork
- Project Management
- E-Learning Creation
- Goals and performance
- Verbal/written communication
- Proficient in MS Office
- Interviewing and Hiring
- Coaching and Mentoring
- Conflict Resolution
- Team Supervision
- Public Speaking
- Strategic Planning
- Performance Reviews
- Community Relations
- Human resources knowledge
- Risk Mitigation
Communityoutreach
- Ween Dream 501c 3 Non-Profit - Director
- Kiwanis of New Orleans - Board Member
- ABWA American Business Women's Association - Member
Applicationscertifications
- Microsoft Office Suite
- Microsoft Office 365
- Captivate course authoring software
- Canva
- WebEx Conferencing
- Microsoft Teams
- User Productivity Client (UPK) course authoring software
- Adobe Editor
- BAI LMS and E-Learning Software
- Vyond Animation Software
- FIS Financial Systems
- Certified Leadership Trainer - Vital Learning Leadership Series
Accomplishments
With nearly 30 years of experience in banking across various positions, 40 years as a manager, and 20 years as an instructional designer for both e-learning and classroom environments, I bring a wealth of experience and a proven record of accomplishment of success to this role. I have successfully set up a training department from the ground up and played a key role in six bank mergers. In these roles, I provided instruction to associates, focusing on both leadership, operations and sales to ensure a seamless transition and integration. Throughout my career, I have managed teams of up to 100 associates at a time, consistently fostering an environment of collaboration, critical thinking, and high performance. My ability spans banking regulations, compliance, leadership, change management, and instructional design. I am proficient in Microsoft Office, Canva, and Adobe Captivate, which allows me to design and deliver effective training programs that align with organizational needs. I pride myself on my ability to think critically and analytically, which has been instrumental in driving successful outcomes in complex projects. My leadership style emphasizes effective communication, organization, and a strong commitment to time management, ensuring that projects are completed on time and to the highest standards. Beyond my professional accomplishments, I am deeply committed to community service. I serve as the Director of Ween Dream, a local non-profit for children, a Kiwanis of New Orleans Board Member, and a member of the American Business Women's Association, Crescent City Connections.
Timeline
BRANCH EXECUTIVE
BONVENU BANK (FORMERLY CITIZENS NATIONAL BANK)
12.2023 - 08.2024
TRAINING & DEVELOPMENT MANAGER - FIDELITY BANK LA
Fidelity Bank
07.2014 - 12.2023
REGIONAL TRAINER/INSTRUCTIONAL DESIGNER
Hancock Whitney Bank
07.2004 - 07.2014
Bachelor of Science - Business Administration And Management
JONES COLLEGE
Master of Science - Instructional Design & Technology
WALDEN UNIVERSITY
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