Toni Showe
Martinsburg,WV
Summary
Dynamic and resourceful professional with a proven track record at Lowe's, excelling in inventory management and customer service. Adept at enhancing office efficiency through meticulous data entry and file organization. A dedicated team player known for strong problem-solving skills and fostering positive relationships, consistently achieving performance targets.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
27
27
years of professional experience
Work History
Office Assistant
Wheatland Mini Storage
01.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Fostered positive work environment and maintaining clean and organized office space.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Input data into spreadsheets and databases.
- Answered and managed approximately 20-30 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Supported staff on special assignments and ad hoc projects.
Warehouse Worker
Orgill
09.2020 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Department Manager
Lowe's
03.1998 - 02.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated 9 employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
Education
High School Diploma -
James Buchanan High School
Mercersburg, PA06-1995
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Office administration
- Prioritizing work
- Mail handling
- Office management
- Excel spreadsheets
- File maintenance
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Clerical support
- Document management
- Scheduling
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Schedule management
- Office supplies management
- Mail sorting and distribution
- Valid Driver's license
- Invoice processing
- Team bonding
- Calendar management
- Meticulous attention to detail
- Scheduling meetings
- Inventory management
- Multi-line phone proficiency
- Payment processing
- Issue resolution
- Payroll processing
- Proofreading
- Quickbooks
- Bank deposit reconciliation
Timeline
Office Assistant
Wheatland Mini Storage
01.2021 - Current
Warehouse Worker
Orgill
09.2020 - 01.2021
Department Manager
Lowe's
03.1998 - 02.2017
High School Diploma -
James Buchanan High School
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