Toni Smith
Dubberly,LA
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service and operational management at Walmart and Rick's Construction. Proven ability to enhance patient satisfaction and streamline processes as a Registered Nurse. Proficient in Quickbooks, with a focus on improving service delivery and team performance.
Overview
31
31
years of professional experience
Work History
Cashier
Walmart
11.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and check transactions accurately to minimize discrepancies.
- Maintained cleanliness and organization of checkout areas for optimal customer experience.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
Co-Owner
Rick's Construction
01.1995 - Current
- Managed daily operations to ensure efficiency and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and increase sales.
- Implemented training programs for staff, improving service quality and team performance.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Streamlined operational processes, reducing wait times and enhancing workflow efficiency.
- Established budget controls to monitor expenses and maximize profitability potential.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Registered Nurse, Orthopedic Surgical Coordinator
Willis Knighton Medical Center
05.2003 - 09.2015
- Provided direct patient care through assessment, planning, and implementation of treatment plans.
- Collaborated with interdisciplinary teams to enhance patient outcomes and streamline communication.
- Implemented evidence-based protocols to improve patient safety and reduce hospital readmission rates.
- Led training sessions on new technologies and procedures to maintain nursing staff competency.
- Conducted quality assurance audits to assess compliance with healthcare regulations and standards.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Coordinated surgical schedules, optimizing resource allocation and minimizing patient wait times.
- Streamlined documentation of surgical procedures, contributing to improved compliance with regulatory standards.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.
- Managed inventory of surgical supplies, ordering new stock as needed to prevent shortages or delays in care provision.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of surgical coordination.
- Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
Education
Associate Degree in Nursing - Nursing
Northwestern State University
Shreveport, LA05-1995
High School Diploma -
Magnet Cove High School
Malvern, AR05-1986
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Inventory management
- Proficient in Quickbooks
Timeline
Cashier
Walmart
11.2025 - Current
Registered Nurse, Orthopedic Surgical Coordinator
Willis Knighton Medical Center
05.2003 - 09.2015
Co-Owner
Rick's Construction
01.1995 - Current
Associate Degree in Nursing - Nursing
Northwestern State University
High School Diploma -
Magnet Cove High School