Toni Sodano
Hagerstown,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Hagerstown Kitchens, Inc.
09.2014 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Researched and identified solutions to technical problems.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Human Resources Coordinator
Sound Solutions Windows & Doors
01.2008 - 08.2014
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Coordinated and administered employee health insurance and retirement plans.
- Reviewed human resources paperwork for accuracy and completeness.
- Payroll for over 600 company employees as well as 1000 temporary employees.
Human Resources Administrator
Sears Roebuck
01.2007 - 01.2008
- Assisted with writing job postings and job descriptions for boards.
- Oversaw hiring, staffing, and labor law compliance.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts, and corporate policies.
- Completed human resource operational requirements by scheduling and assigning employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and implemented onboarding and orientation programs for new employees.
Education
High School Diploma -
North Hagerstown High School
Hagerstown, MD06.1991
Skills
- Customer Service
- Problem Solver
- Attention to Detail
- Order Processing
- Data Entry
- Recordkeeping strengths
- Customer Relationship Building
Timeline
Customer Support Specialist
Hagerstown Kitchens, Inc.
09.2014 - Current
Human Resources Coordinator
Sound Solutions Windows & Doors
01.2008 - 08.2014
Human Resources Administrator
Sears Roebuck
01.2007 - 01.2008
High School Diploma -
North Hagerstown High School
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