Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Toni Stone

Summary

Accomplished Key Account Director at Stericycle, adept in relationship management and strategic planning, significantly enhanced brand awareness and client retention. Expert in consultative selling, led initiatives that consistently drove revenue growth. Skilled in fostering long-term partnerships and excelling in territory management, achieved notable success in business development and account retention.

Overview

20
20
years of professional experience

Work History

Key Account Director

Stericycle
01.2011 - 02.2024
  • Implemented targeted marketing campaigns that increased brand awareness among key stakeholders.
  • Developed strategic account plans for long-term business growth and improved customer satisfaction.
  • Facilitated productive communication between internal departments, streamlining processes for enhanced efficiency in serving key accounts.
  • Enhanced the company''s reputation in the industry by cultivating long-lasting relationships with influential decision-makers at key accounts.
  • Led cross-functional teams to develop customized solutions tailored to meet the unique needs of each key account.
  • Increased sales revenue by building and maintaining strong relationships with key accounts.
  • Collaborated with internal teams to provide exceptional service to key clients, resolving issues promptly and efficiently.
  • Delivered consistent year-over-year revenue growth by executing a proactive approach toward relationship-building with priority clients.
  • Negotiated contracts and pricing agreements, resulting in mutually beneficial partnerships.
  • Built and maintained strong client relationships to drive business growth.
  • Improved client retention rates by proactively addressing concerns and implementing timely solutions.
  • Conducted regular business reviews with clients, identifying areas for improvement and potential growth opportunities.

Account Manager

PHH Mortgage Corporation
09.2006 - 11.2010
  • Increased Realtor/Client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs through the mortgage process.
  • Managed a diverse portfolio of 20+ Real Estate office's in North Texas building mortgage business growth.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Organized networking events within the industry, expanding professional connections and generating leads.
  • Conducted regular training sessions and presentations for realtors on compliance, education on mortgage guidelines and programs available to increase business.

Mortgage Advisor

Wells Fargo Home Mortgage
01.2004 - 09.2006
  • Developed strong relationships with real estate agents, resulting in a steady stream of quality referrals for new business opportunities.
  • Leveraged strong networking skills to cultivate relationships with industry professionals, expanding referral sources and strengthening the company''s presence within the local market.
  • Streamlined internal communication between team members to ensure timely completion of mortgage applications and effective problem-solving when issues arose.
  • Conducted regular follow-ups with existing clients to ensure their continued satisfaction after closing on their mortgages and addressing any concerns that arose.
  • Ensured compliance with all regulatory requirements throughout each step of the mortgage application process, protecting both clients and the company from potential legal issues.
  • Monitored pipelines to track and log status of loans.

Education

Associate of Arts -

Baker College
Flint, MI
05.1996

Skills

  • Relationship Management
  • Upselling strategies
  • Client Relationship Building
  • Client Needs Assessment
  • Territory Management
  • Relationship selling
  • Sales Quota Achievement
  • Business Development
  • Account Retention
  • Consultative Selling
  • Strategic Planning

Accomplishments

  • 3 Time President Club Winner 2011, 2014, 2016
  • Executive Club Winner 2020, 2021 2022
  • Captains Club 2019

Timeline

Key Account Director

Stericycle
01.2011 - 02.2024

Account Manager

PHH Mortgage Corporation
09.2006 - 11.2010

Mortgage Advisor

Wells Fargo Home Mortgage
01.2004 - 09.2006

Associate of Arts -

Baker College

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Toni Stone