Toni Stone
Niagara Falls,NY
Summary
Direct Support Professional specializing in client advocacy and emotional support, with a proven track record in conducting needs assessments and enhancing communication for compassionate care delivery. Currently pursuing training in medical administrative assistance to optimize patient flow and ensure accurate healthcare records. Strong organizational and communication skills, complemented by knowledge of medical terminology and office procedures, including electronic health records (EHR) and billing. Committed to creating a positive clinical environment through effective support and continuous learning in healthcare management systems.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Direct Support Professional
Community Services For Every1
Niagara Falls, New York
10.2025 - Current
- Facilitated communication between individuals and their support networks to enhance understanding and cooperation.
- Advocated for individuals' needs in various settings, ensuring their rights and preferences were respected.
- Participated in team meetings to discuss client progress and adjust care strategies as needed.
- Maintained a safe and sanitary living environment to promote overall well-being and comfort.
- Conducted regular assessments of individuals' needs to tailor support services effectively.
Direct Support Professional
Empower
Niagara Falls, New York
01.2021 - 09.2025
- Facilitated communication between individuals and their support networks to enhance understanding and cooperation.
- Assisted individuals in developing daily living skills to promote independence and self-sufficiency.
- Coordinated community outings to foster social inclusion and engagement for individuals.
- Prepared nutritious meals tailored to dietary needs, ensuring individuals received proper nutrition.
- Documented daily activities and progress to maintain accurate records for care plans.
- Monitored health conditions and reported any significant changes to healthcare professionals.
- Trained new staff members on best practices in personal care assistance and client support.
Personal Care Aide
Liberty homecare and hospice
Niagara Falls, New York
05.2023 - 07.2023
- Assisted clients with mobility support during daily activities to enhance independence and safety.
- Provided companionship services to clients, fostering emotional well-being and reducing feelings of isolation.
- Helped clients maintain personal hygiene through bathing, grooming, and dressing assistance.
- Organized and maintained a clean living space, promoting a safe and comfortable environment.
Caregiver
Home Instead Seniors Care
North Tonawanda, New York
09.2021 - 02.2022
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Coordinated transportation for medical appointments and social activities.
- Communicated effectively with families to provide updates on client well-being.
- Provided emotional support to clients, fostering a positive and caring environment.
Customer Service Representative
ASM Research
Niagara Falls, New York
01.2020 - 02.2021
- Managed customer inquiries to provide prompt and accurate responses.
- Utilized CRM systems to track customer interactions and improve service efficiency.
- Resolved customer complaints effectively, enhancing overall service quality.
Sales Associate
Rainbow Shops
Niagara Falls, New York
05.2017 - 01.2020
- Assisted customers in selecting merchandise based on preferences and needs.
- Provided product knowledge to customers, enhancing their shopping experience.
- Welcomed customers warmly and engaged them in meaningful conversations.
- Supported loss prevention efforts by monitoring customer activity.
Education
High School Diploma -
Niagara Falls High School
4455 Porter Road, Niagara Falls, NY, 1430506-2018
Skills
- Needs assessment
- Daily living assistance
- Health monitoring
- Meal preparation
- Documentation management
- Client advocacy
- Team collaboration
- Communication skills
- Emotional support
- Problem solving
- Time management
- Conflict resolution
- Compassionate care
- Client support
- Multitasking and organization
- Client transportation
- Nutrition
- Case documentation
- Positive reinforcement
- Medication administration
- First aid and CPR
- Transportation assistance
- Compassionate caregiving
- Personal care assistance
- Empathy and patience
- Behavioral support
- Daily living support
- Compassionate client care
Languages
English
Full Professional
Certification
CPR
Timeline
Direct Support Professional
Community Services For Every1
10.2025 - Current
Personal Care Aide
Liberty homecare and hospice
05.2023 - 07.2023
Caregiver
Home Instead Seniors Care
09.2021 - 02.2022
Direct Support Professional
Empower
01.2021 - 09.2025
Customer Service Representative
ASM Research
01.2020 - 02.2021
Sales Associate
Rainbow Shops
05.2017 - 01.2020
High School Diploma -
Niagara Falls High School