Toni Stultz
Willis,TX
Summary
Customer-focused professional with expertise in data entry and service. Communicates effectively with clients and drivers while efficiently managing records. Excels in multitasking and thrives in fast-paced environments, demonstrating strong organizational and time management skills.
Overview
5
5
years of professional experience
Work History
Housekeeper
Woodhaven Village Senior Living
Conroe, Texas
07.2026 - Current
- Maintained cleanliness of resident rooms and shared areas, fostering a welcoming environment.
- Followed sanitation procedures to support health and safety standards across facility.
- Sanitized bathrooms, including toilets, tubs, showers, and sinks.
- Swept, mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped surfaces.
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Emptied trash receptacles throughout the property.
- Used cleaning chemicals following proper guidelines.
- Rearranged beds and sofas to clean baseboards and eliminate dust from difficult areas.
- Communicated maintenance issues in resident areas, facilitating prompt resolutions by staff.
- Addressed guest requests for housekeeping needs, enhancing overall guest satisfaction.
Customer Service Representative
Secure Collateral Management/Motorola Solutions
Dallas , TX
08.2022 - 07.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed customer orders and resolved issues promptly.
- Managed customer accounts using CRM software effectively.
- Engaged in conversation with customers agents and multiple financial institutions to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with team members to ensure service quality.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated customer databases with accurate information. with new and modified customer data.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Supplied relevant information to tow agencies, dealerships, and clients to ensure unit security.
- Sent repossession orders to agents in order to secure the collateral that needs to be secured.
Lead Sales Associate
Dollar General
Mabank , Tx
10.2021 - 03.2022
- Led team to consistently achieve daily sales goals through strategic product placement.
- Trained new associates on store operations and customer service techniques.
- Supervised a team of sales associates on daily tasks and operations.
- Assisted customers with inquiries, ensuring knowledgeable and friendly service to enhance shopping experience.
- Delivered exceptional customer service to enhance satisfaction. to ensure satisfaction.
- Resolved customer complaints promptly while upholding company standards of quality and service.
- Collaborated with management on promotional events to drive customer engagement.
- Managed inventory levels, ensuring proper stock for peak shopping periods.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Welcomed customers at the entrance of the store. and provided product information.
- Handled customer payments accurately at the cash register. Returned receipts, cash, coin and cards to customers.
Education
High School Diploma -
Mesquite Academy
Mesquite, TX06-2018
Skills
- Sanitation procedures
- Health safety standards
- Facility maintenance
- Time management
- Attention to detail
- Customer service-focused
- Customer service
- Conflict resolution
- Team collaboration
- Oral and written communication
- Effective communication
- Training programs
- English language fluency
Timeline
Housekeeper
Woodhaven Village Senior Living
07.2026 - Current
Customer Service Representative
Secure Collateral Management/Motorola Solutions
08.2022 - 07.2026
Lead Sales Associate
Dollar General
10.2021 - 03.2022
High School Diploma -
Mesquite Academy