Toni Uehlin
Pilot Rock,OR
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Emotional Support Coach
4-A-Purpose Coaching
03.2021 - Current
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Tracked progress according to goals for interventions.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
Night Auditor/Housekeeper
Red Lion Inn & Suites
01.2022 - 04.2022
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Detox Technician
EOAF
05.2021 - 11.2021
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
Certified Life Coach
Worthy Pursuit Coaching
01.2020 - 04.2021
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Connected clients with available resources to improve plan success.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Facilitated group sessions and learning discussions to further objectives.
- Documented behaviors, treatments and non-compliance issues.
Drug and alcohol coach
Life way
02.2018 - 10.2020
- Helping client with setting up with treatments center
- Charting all behaviors, leading group classes 3 to 4 times a day
- And charting on clients' involvement in the group
- Meeting with clients to evaluate their health and substance abuse
- Identifying issues and create goals and treatment plans
- Teaching clients coping mechanisms
- Helping clients find jobs or reestablish their career
- Sitting in group therapy sessions with Cody Brown
- Referring clients to support groups such as AA and NA.
Company Owner
Uehlin Construction
02.2016 - 10.2019
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
Student Mentor
Swift Transportation
06.2006 - 06.2016
- Driver and mentor
Education
CDL - CDL
Certification - Solution based counseling
The Priority Academy
10.2023
License practitioners - Clinical Hypnotherapy
Southwestern healing arts
09.2020
Certified life coach - Purpose coach, drug and alcohol coach
IAP
03.2020
Bachelor's - Psychology
Axia College
Phoenix, AZ08.2013
Associate of Applied Science - Human Services
Ashford University
Arizona City, AZ07.2010
Skills
- Emotional Support
- Spiritual Guidance
- Supporting Daily Living Needs
- Customer Relations
- Report Creation
- Sales Expertise
- Patient Care Plans
- Community Outreach Programs
- Patient Detoxification
- Quality Assurance
- Interpersonal Communication Skills
- Report Generation
- Reservation Processing
- Data Analysis
- Managing Reception
- Business Planning and Strategy
- Business Correspondence
- Competition Evaluation
- Microsoft Office 365
- Voice Over IP
Certification
- Domestic violence advocate in Washington, Idaho, Louisana, and Oregon
- Conical hypnotherapy
- CPR Certification
- First Aid Certification
Additional Information
Volunteer work I have done over the years are Boise Rescue and Lifeways with Cody Brown
Meeting with clients to evaluate their health and substance problem
Identifying issues and create goals and treatment plans
Teaching clients coping mechanisms
Helping clients find jobs or reestablish their career
Sitting in group therapy sessions with Cody Brown
Referring clients to support groups such as AA and NA
Languages
American Sign Language - Intermediate
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Work style: Reliability, Proficient, 09/2021
Timeline
Night Auditor/Housekeeper
Red Lion Inn & Suites
01.2022 - 04.2022
Detox Technician
EOAF
05.2021 - 11.2021
Certified Emotional Support Coach
4-A-Purpose Coaching
03.2021 - Current
Certified Life Coach
Worthy Pursuit Coaching
01.2020 - 04.2021
Drug and alcohol coach
Life way
02.2018 - 10.2020
Company Owner
Uehlin Construction
02.2016 - 10.2019
Student Mentor
Swift Transportation
06.2006 - 06.2016
CDL - CDL
Certification - Solution based counseling
The Priority Academy
License practitioners - Clinical Hypnotherapy
Southwestern healing arts
Certified life coach - Purpose coach, drug and alcohol coach
IAP
Bachelor's - Psychology
Axia College
Associate of Applied Science - Human Services
Ashford University
- Domestic violence advocate in Washington, Idaho, Louisana, and Oregon
- Conical hypnotherapy
- CPR Certification
- First Aid Certification
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