Summary
Overview
Work History
Education
Skills
Timeline
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Toni Van Buren

Harvey,LA

Summary

Seasoned General Manager with a proven track record in multi-unit operation management and strategic planning, notably at HMSHost. Excelled in boosting team performance and customer satisfaction through effective leadership and negotiation skills. Demonstrated expertise in P&L management and staff training, achieving significant improvements in operational efficiency.

Overview

14
14
years of professional experience

Work History

General Manager

HMSHost
New Orleans, LA
02.2021 - Current
  • I am a Multi Unit manager with a concentration on Starbucks
  • I do food inventory, hiring, training, scheduling and keep up with the unit and employees in all aspects
  • Also, make sure the units in compliance with the airport aviation, composure and board of health
  • Managed a team of Over 50 employees
  • Monitored and maintained budgets
  • Maintained staffing levels
  • Managed and trained new hires
  • Responsible for profit and loss control
  • Coordinated schedules and assigned employees' shifts

Manager

Panera Bread
Harvey, LA
03.2017 - 02.2021
  • Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance
  • Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports
  • Maintain positive customer relations by ensuring efficient, quality service and products
  • Maintain proper implementation of sanitation procedures and standards
  • Ensure that maintenance of all equipment is completed when necessary
  • Knowledge of food preparation and inventory control procedures
  • Excellent oral and written communication skills
  • Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment
  • Managed a team of 50 employees
  • Maintained staffing levels
  • Managed and trained new hires

ASSISTANT MANAGER

DELAWARE NORTH TRAVEL HOSPITALITY
New Orleans, LA
11.2012 - 01.2016
  • Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance
  • Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports
  • Maintain positive customer relations by ensuring efficient, quality service and products
  • Maintain proper implementation of sanitation procedures and standards
  • Ensure that maintenance of all equipment is completed when necessary
  • Knowledge of food preparation and inventory control procedures
  • Excellent oral and written communication skills
  • Basic organizational and mathematical ability and be familiar with operation of standard food and beverage equipment

PANDA EXPRESS
11.2011 - 11.2012
  • ARRANGE FOR EQUIPMENT MAINTENANCE AND REPAIRS, AND COORDINATE A VARIETY OF SERVICES SUCH AS WASTE REMOVAL AND PEST CONTROL
  • REVIEW WORK PERFORMANCE AND OPERATIONAL PROBLEMS TO DETERMINE WAYS TO IMPROVE SERVICE, PERFORMANCE, OR SAFETY
  • ORDER AND PURCHASE EQUIPMENT AND SUPPLIES
  • SCHEDULE STAFF HOURS AND ASSIGN DUTIES
  • ORGANIZE AND DIRECT WORKER TRAINING PROGRAM, RESOLVE PERSONNEL PROBLEMS, HIRE NEW STAFF, AND EVALUATE EMPLOYEE PERFORMANCE IN DINING AND LODGING FACILITIES
  • SCHEDULE AND RECEIVE FOOD AND BEVERAGE DELIVERIES, CHECKING DELIVERY CONTENTS TO VERIFY PRODUCT QUALITY AND QUANTITY
  • MONITOR BUDGETS AND PAYROLL RECORDS, AND REVIEW FINANCIAL TRANSACTIONS TO ENSURE THAT EXPENDITURES ARE AUTHORIZED AND BUDGETED
  • PERFORM SOME FOOD PREPARATIONS OR SERVICE TASKS SUCH AS COOKING, CLEARING TABLES, AND SERVING FOOD AND DRINKS WHEN NECESSARY
  • MONITOR COMPLIANCE WITH HEALTH AND FIRE REGULATIONS REGARDING FOOD PREPARATION AND SERVING, AND BUILDING MAINTENANCE IN LODGING AND DINING FACILITIES
  • MONITOR FOOD PREPARATION METHODS, PORTION SIZES, AND GARNISHING AND PRESENTATIONS OF FOOD TO ENSURE THAT FOOD IS PREPARED AND PRESENTED IN AN ACCEPTABLE MANNER
  • COUNT MONEY AND MAKE BANK DEPOSITS
  • MAINTAIN FOOD AND EQUIPMENT INVENTORIES, AND KEEP INVENTORY RECORDS
  • INVESTIGATE AND RESOLVE COMPLAINTS REGARDING FOOD QUALITY, SERVICE, OR ACCOMMODATIONS

Asst. General Manager

MCDONALDS
Gretna, LA
11.2010 - 11.2011
  • KEEP RECORDS REQUIRED BY GOVERNMENT AGENCIES REGARDING SANITATION, AND FOOD SUBSIDIES WHEN APPROPRIATE
  • ESTABLISH STANDARDS FOR PERSONNEL PERFORMANCE AND CUSTOMER SERVICE
  • SCHEDULE AND RECEIVE FOOD AND BEVERAGE DELIVERIES, CHECKING DELIVERY CONTENTS TO VERIFY PRODUCT QUALITY AND QUANTITY
  • PERFORM SOME FOOD AND DRINK PREPARATION OR SERVICE TASKS SUCH AS COOKING, CLEARING TABLES AND SERVING FOOD AND DRINKS WHEN NECESSARY
  • MONITOR FOOD PREPARATIONS METHODS, PORTION SIZES, AND GARNISHING AND PRESENTATION OF FOOD TO ENSURE THAT FOOD IS PREPARED AND PRESENTED IN THE PROPER MANNER

Education

General Studies

Delgado Community College
New Orleans, LA
06-2005

Skills

  • Sales
  • Negotiation skills
  • Training and coaching
  • Team building
  • Strategic planning
  • Recruitment
  • Multi-unit operation management
  • Customer relations
  • Performance improvement
  • Staff training
  • Staff motivation
  • Effective leader
  • Client relations
  • P&L management
  • Employee scheduling

Timeline

General Manager

HMSHost
02.2021 - Current

Manager

Panera Bread
03.2017 - 02.2021

ASSISTANT MANAGER

DELAWARE NORTH TRAVEL HOSPITALITY
11.2012 - 01.2016

PANDA EXPRESS
11.2011 - 11.2012

Asst. General Manager

MCDONALDS
11.2010 - 11.2011

General Studies

Delgado Community College

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Toni Van Buren