Toni Vonatski-Edwards
Gulfport,MS
Summary
Experienced with intricate system diagnostics and problem-solving. Utilizes advanced technical skills to ensure system efficiency and reliability. Knowledge of preventative maintenance and effective troubleshooting techniques.
Overview
15
15
years of professional experience
Work History
Advanced Tech/Supervisor
Specialized Treatment Facility
Gulfport, MS
11.2022 - Current
- Direct care professional accountable for supervising the psychiatric youth residents.
- Provide effective therapeutic and behavioral interactions/interventions: communication, redirection, de-escalation, behavior plans, etc.
- Provide supervision to residents in all activities and across the campus as appropriate for the individual and the setting/activity to ensure safety and therapeutic goals are met.
- Managerial-level position accountable for administrative management of a treatment unit.
Hotel Front Desk Clerk
Country Inn & Suites
Ocean Springs, MS
09.2020 - 08.2021
- Check in customers using computer programs and equipment and provide guests with directions to their rooms. Inform customers of all on-site amenities and any relevant information that is needed.
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used. Operating a point-of-sale system for varying payment methods.
- Other duties as needed to ensure smooth operations.
Lead Security Officer
Inner Parish Security Corporation
Biloxi, MS
12.2019 - 08.2021
- Perform both regular and random patrols of multiple premises
- Report any security-related incidents, hazards, or unusual occurrences
- Performing control procedures as necessary
- Operating emergency equipment
- Documenting daily operations and filing weekly reports
- Supervise and manage a team of security officers
Assistant Manager
Waffle House
Bay Saint Louis, MS
05.2019 - 12.2019
- Manage staff operations
- Making and serving food
- Handling daily and weekly management and administrative and related duties such as scheduling, assigning work, ordering supplies, handling customer complaints, and authorizing payment of bills.
- Accountable for the economic success of the restaurant location.
Assistant Manager
Dollar General
Long Beach, MS
07.2017 - 10.2019
- Help maintain a clean, well-organized store with a customer-first focus.
- Assist with the supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits.
- Perform stocking and cashiering functions, and other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.
Supervisor
South Mississippi Regional Center
Long Beach, MS
08.2010 - 04.2018
- Setting work schedules, delegating assignments, assigning tasks and evaluating employee performance. Accountable for establishing policies and procedures and supervise professional staff.
- Assis residents in all areas of physical care and assume total responsibility for the hygiene of clients who are unable to independently perform such tasks.
- General housekeeping assignments, participating in social and recreational activities for the residents, and writing nontechnical reports on consumer behavior.
Education
Associate - Criminal Justice
Mississippi Gulf Coast Community College
Perkinston, MS05.2013
Skills
- Loss Prevention
- Scheduling
- Customer Service
- Inventory Management
- Conflict Resolution
- Surveillance
- Time Management
- Hospitality
- Sales
- Complex Problem-solving
- Electrical systems
- Problem-solving
- Critical thinking
- Work Planning and Prioritization
- Training and mentoring
ASSESSMENTS
- Management & Leadership Skills: Impact & Influence – Highly Proficient
- Adapting leadership style to accomplish goals using rational or emotional appeal.
- Sales: Influence & Negotiation – Proficient
- Persuading reluctant customers to buy products or services and influencing and negotiating with customer to meet sales goals.
- Inside Sales – Proficient
- Actively listening and responding appropriately; performing common sales calculations
- Customer Service Fit – Proficient
- Measures the traits that are important for success for customer service roles
- Indeed.com assessments provide skills tests that are not indicative of a license or certification
Timeline
Advanced Tech/Supervisor
Specialized Treatment Facility
11.2022 - Current
Hotel Front Desk Clerk
Country Inn & Suites
09.2020 - 08.2021
Lead Security Officer
Inner Parish Security Corporation
12.2019 - 08.2021
Assistant Manager
Waffle House
05.2019 - 12.2019
Assistant Manager
Dollar General
07.2017 - 10.2019
Supervisor
South Mississippi Regional Center
08.2010 - 04.2018
Associate - Criminal Justice
Mississippi Gulf Coast Community College