Summary
Overview
Work History
Education
Skills
ASSESSMENTS
Timeline
Generic

Toni Vonatski-Edwards

Gulfport,MS

Summary

Experienced with intricate system diagnostics and problem-solving. Utilizes advanced technical skills to ensure system efficiency and reliability. Knowledge of preventative maintenance and effective troubleshooting techniques.

Overview

15
15
years of professional experience

Work History

Advanced Tech/Supervisor

Specialized Treatment Facility
11.2022 - Current
  • Direct care professional accountable for supervising the psychiatric youth residents.
  • Provide effective therapeutic and behavioral interactions/interventions: communication, redirection, de-escalation, behavior plans, etc.
  • Provide supervision to residents in all activities and across the campus as appropriate for the individual and the setting/activity to ensure safety and therapeutic goals are met.
  • Managerial-level position accountable for administrative management of a treatment unit.

Hotel Front Desk Clerk

Country Inn & Suites
09.2020 - 08.2021
  • Check in customers using computer programs and equipment and provide guests with directions to their rooms. Inform customers of all on-site amenities and any relevant information that is needed.
  • Handle and resolve guest complaints
  • Invoice and bill guests for their stay and services used. Operating a point-of-sale system for varying payment methods.
  • Other duties as needed to ensure smooth operations.

Lead Security Officer

Inner Parish Security Corporation
12.2019 - 08.2021
  • Perform both regular and random patrols of multiple premises
  • Report any security-related incidents, hazards, or unusual occurrences
  • Performing control procedures as necessary
  • Operating emergency equipment
  • Documenting daily operations and filing weekly reports
  • Supervise and manage a team of security officers

Assistant Manager

Waffle House
05.2019 - 12.2019
  • Manage staff operations
  • Making and serving food
  • Handling daily and weekly management and administrative and related duties such as scheduling, assigning work, ordering supplies, handling customer complaints, and authorizing payment of bills.
  • Accountable for the economic success of the restaurant location.

Assistant Manager

Dollar General
07.2017 - 10.2019
  • Help maintain a clean, well-organized store with a customer-first focus.
  • Assist with the supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits.
  • Perform stocking and cashiering functions, and other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.

Supervisor

South Mississippi Regional Center
08.2010 - 04.2018
  • Setting work schedules, delegating assignments, assigning tasks and evaluating employee performance. Accountable for establishing policies and procedures and supervise professional staff.
  • Assis residents in all areas of physical care and assume total responsibility for the hygiene of clients who are unable to independently perform such tasks.
  • General housekeeping assignments, participating in social and recreational activities for the residents, and writing nontechnical reports on consumer behavior.

Education

Associate - Criminal Justice

Mississippi Gulf Coast Community College
Perkinston, MS
05.2013

Skills

  • Loss Prevention
  • Scheduling
  • Customer Service
  • Inventory Management
  • Conflict Resolution
  • Surveillance
  • Time Management
  • Hospitality
  • Sales
  • Complex Problem-solving
  • Electrical systems
  • Problem-solving
  • Critical thinking
  • Work Planning and Prioritization
  • Training and mentoring

ASSESSMENTS

  • Management & Leadership Skills: Impact & Influence – Highly Proficient
  • Adapting leadership style to accomplish goals using rational or emotional appeal.
  • Sales: Influence & Negotiation – Proficient
  • Persuading reluctant customers to buy products or services and influencing and negotiating with customer to meet sales goals.
  • Inside Sales – Proficient
  • Actively listening and responding appropriately; performing common sales calculations
  • Customer Service Fit – Proficient
  • Measures the traits that are important for success for customer service roles
  • Indeed.com assessments provide skills tests that are not indicative of a license or certification

Timeline

Advanced Tech/Supervisor

Specialized Treatment Facility
11.2022 - Current

Hotel Front Desk Clerk

Country Inn & Suites
09.2020 - 08.2021

Lead Security Officer

Inner Parish Security Corporation
12.2019 - 08.2021

Assistant Manager

Waffle House
05.2019 - 12.2019

Assistant Manager

Dollar General
07.2017 - 10.2019

Supervisor

South Mississippi Regional Center
08.2010 - 04.2018

Associate - Criminal Justice

Mississippi Gulf Coast Community College

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