Toni Wells
Oak Hill,OH
Summary
Forward-thinking professional bringing more than 10 years of experience working for fast-paced pediatric practice. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager
Hometown Pediatric Care, LLC
07.2011 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Vaccine for Children (VFC) Primary Coordinator: Inventory control, maintain records, complete audits, manage supply.
- Contracting/Credentialing Specialist
- Provided supervision and management to team of support personnel.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Handled job duties for staff members which were unavailable or out of office.
- Created and implemented organizational policies and procedures.
- Assisted with regulatory issues such as compliance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversee accounting, budgeting, and financial reporting.
- Communicated closely with patients, ensuring medical information was kept private.
Store Manager
Home Town Tools, LLC
04.2007 - 01.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Personal Assistant
RCC Holding, Inc
02.2008 - 12.2008
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
Insurance Sales Agent
John K. Schmitt, State Farm Insurance
06.2003 - 03.2007
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Attended industry conferences to stay informed of latest products and trends.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
Education
Bachelor of Arts - Communications
Northern Kentucky University
Newport, KYHigh School Diploma -
Goshen High School
Goshen, OHSkills
- Child Passenger Safety Technician
- Vaccine For Children (VFC) Primary Coordinator
- Contracting/Credentialing Specialist
- Human Resource Management
- Insurance Referral Facilitation
- Budget Oversight
- Clinical Improvement Initiatives
- Supply Ordering
- Policy Development
- Referral Management
- New Hire Training
- Regulatory Compliance
- Payroll Administration
- Community-Based Educational Programs
Certification
- Certified Child Passenger Safety Technician, Safekids Worldwide - 2011-Present
Timeline
Practice Manager
Hometown Pediatric Care, LLC
07.2011 - Current
Personal Assistant
RCC Holding, Inc
02.2008 - 12.2008
Store Manager
Home Town Tools, LLC
04.2007 - 01.2009
Insurance Sales Agent
John K. Schmitt, State Farm Insurance
06.2003 - 03.2007
Bachelor of Arts - Communications
Northern Kentucky University
High School Diploma -
Goshen High School
Similar Profiles
Julia Portillo RivasJulia Portillo Rivas
Medical Assistant at Maryland Pediatric Care,LLCMedical Assistant at Maryland Pediatric Care,LLC
Tira WilliamsTira Williams
Office Manager at Westview Pediatric Care LLC.Office Manager at Westview Pediatric Care LLC.
Whitney NortonWhitney Norton
Nurse Practitioner at Hometown Urgent CareNurse Practitioner at Hometown Urgent Care