Summary
Overview
Work History
Education
Skills
Timeline
Generic
Toni  White

Toni White

Delta

Summary

Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.

Overview

31
31
years of professional experience

Work History

Office Manager

RMC Neurology
Anniston
02.2017 - Current
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
  • Monitored inventory levels of supplies necessary for daily operations of the office.
  • Reviewed employee time sheets for accuracy before submitting them for payroll processing.
  • Recruited qualified candidates for open positions within the practice when necessary.
  • Coordinated with insurance companies to verify coverage of services rendered.
  • Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
  • Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Prepared correspondence such as letters, reports or memos on behalf of the office staff.
  • Verified patient demographics and insurance information prior to each visit or procedure.
  • Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
  • Coordinated referrals between primary care physicians and specialists as required.
  • Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
  • Processed payments for co-pays or services rendered using computerized billing software programs.
  • Processed and prepared patient billing and insurance claims.
  • Managed physician calendar, scheduling patient appointments and procedures.

CNP Cashier

Oxford City Schools
Oxford
09.2004 - 02.2017
  • Rotated stock items so that older items are used first.
  • Used proper portion sizes when serving meals to customers.
  • Ensured that all ingredients were fresh before using them for meal preparation.
  • Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
  • Restocked utensils and condiments on the cafeteria line as needed.
  • Checked expiration dates on food products prior to use.
  • Followed health and safety regulations when preparing meals or handling food products.
  • Trained new employees on proper food handling techniques and safety protocols.
  • Operated cash registers accurately and efficiently to process payments from customers.
  • Adhered to sanitation policies when cleaning work areas.
  • Served customers quickly and efficiently while maintaining high standards of customer service.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Recorded temperatures of food and refrigeration units to comply with health code regulations.

New Accounts Associate

Independant Bank
Oxford
01.1994 - 08.2004
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Educated customers about different types of banking services available at the branch.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Maintained accurate records of all financial transactions.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
  • Developed training materials used by staff members during onboarding process.
  • Researched customer inquiries regarding account balances, interest rates, fees.
  • Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
  • Facilitated wire transfers and processed foreign currency exchanges accurately.

Education

High School Diploma -

Saks High School
Anniston, AL
05-1992

Some College (No Degree) -

Jacksonville State University
Jacksonville, AL

Skills

  • Patient data management
  • Office policy development
  • Inventory management
  • Communication skills
  • Organizational skills
  • Patient scheduling
  • Financial reporting
  • Team leadership
  • Customer service
  • Employee training
  • Time management
  • Insurance verification
  • Problem solving

Timeline

Office Manager

RMC Neurology
02.2017 - Current

CNP Cashier

Oxford City Schools
09.2004 - 02.2017

New Accounts Associate

Independant Bank
01.1994 - 08.2004

High School Diploma -

Saks High School

Some College (No Degree) -

Jacksonville State University