Toni Wicks
Raymore,MO
Summary
Principal Product Manager with extensive healthcare technology experience, specializing in product strategy and cross-functional execution. Proven track record in regulatory compliance, client escalation support, and aligning teams towards effective solutions that enhance customer experience and product adoption.
Overview
32
32
years of professional experience
Work History
Principal Product Manager
Oracle Health
Kansas City, Missouri
04.2024 - Current
- Own and support product strategy, requirements, roadmap planning, and cross-functional execution across Oracle Health platform capabilities, including Authorization, Confidentiality, Permissions, RBAC, Patient/Proxy access, Print Services, and Clinical Reporting.
- Transitioned into Product Manager ownership for Authorization in August 2025, taking on a complex product area involving AuthZ policy, Confidentiality, Permissions, Policy Management, Directory Service, RBAC, Patient/Proxy access, and regulatory-driven access needs.
- Created and worked through PRDs for Confidentiality, Permissions, Policy Management, Directory Service, and Authorization for Patient and Proxy, helping engineering and partner product teams understand expected behavior, dependencies, and product needs.
- Managed weekly confidentiality checkpoint discussions with regulatory and policy owners, engineering, and product teams to align on open questions and policy decisions.
- Partnered with regulatory and policy teams to better understand how rules related to confidentiality, adolescent access, delays, patient/proxy access, security labels, and data restrictions should be applied to authorization policy and product requirements.
- Supported shipped and in-flight product work across patient/proxy authorization, confidentiality restrictions, AI agent authorization, optimization, guest access, and practitioner-role policy support.
- Coordinated across product, engineering, support, hosting, and consulting teams to resolve client-impacting issues by identifying root causes and communicating next steps.
Manager, Product Management – Clinical Reporting
Oracle Health
Kansas City, Missouri
08.2021 - 04.2025
- Led product management responsibilities for Clinical Reporting while supporting Print Services, EDA, and related Millennium Platform Services work. Managed roadmaps, requirements, hazards, regulatory work, client escalations, and cross-functional delivery across multiple teams.
- Drove roadmap planning with engineering managers to ensure functional and technical work was understood, prioritized, and tracked.
- Oversaw requirements, hazards, and product documentation for EDA, Millennium Print, Next Generation Print, Next Generation Clinical Reporting, and Millennium Clinical Reporting to ensure compliance and clarity.
- Led cross-functional bi-weekly meetings with Hosting, Support, Consulting, and Federal teams to provide visibility into upcoming work, implementation concerns, and client-impacting issues.
- Partnered with clinical product teams, including Immunizations, Documentation, Orders, and Specimen Collection, to define printing, output generation, and clinical reporting needs for Next Generation workflows.
- Developed 'Output Management Next Gen' vision and executive review materials to align Print, MRO, and Clinical Reporting needs for Gen2.
- Coordinated regulatory work related to confidentiality, embargo, USCDI, and HTI-1 patient restrictions.
- Helped avoid regulatory risk by supporting confidentiality label display and history requirements for Clinical Reporting across Problems, Diagnosis, Documents, Orders, Lab and Path, Allergies, Procedures, Immunizations, and Social History.
- Improved observability for Clinical Reporting by supporting use of XR checkpoint data, call-home data, and dashboards for monitoring throughput, queuing, errors, and troubleshooting.
- Supported Report Generation Service, Report Distribution Service, and Report Ingress Service planning and rollout efforts with Hosting, Upgrade Center, and internal consuming teams.
- Improved project tracking pages across Clinical Event, Core Services, Core Concepts, Printing, Data Extraction, EDA, and Clinical Reporting to reduce duplicate updates and improve reporting visibility.
- Worked directly with clients and internal teams on escalations, including VGR, BAYC_FL, Federal client discussions, Covenant, and Seamless Exchange-related Clinical Reporting issues.
- Mentored and supported product owners by stepping back from some Millennium Clinical Reporting work while continuing to act as a sounding board and subject matter expert.
Senior Solutions Strategist
Oracle Health / Cerner
04.2019 - 10.2021
- Defined product strategy and requirements for Clinical Reporting initiatives, regulatory needs, and customer-impacting enhancements.
- Drove product strategy, requirements, customer experience improvements, and cross-team coordination for Clinical Reporting and related healthcare IT workflows.
- Collaborated with engineering, product, consulting, and client-facing teams to identify workflow needs and translate them into actionable functional requirements.
- Supported large Clinical Reporting initiatives, enhancing server modularization, report request processes, EHI export requests, confidentiality features, and client-driven enhancements.
- Used deep clinical and technical knowledge to identify solutions that balanced customer needs, product capability, compliance, and engineering feasibility.
- Engaged with federal and commercial stakeholders to address reporting performance, scalability, and supportability concerns.
Lead Solution Designer and Test Designer
Oracle Health / Cerner
10.2017 - 04.2019
- Led solution and test design activities for Clinical Reporting, aligning business requirements with user workflows and enhancing customer experience and product quality.
- Refined functional designs and business requirements for Clinical Reporting features, ensuring comprehensive test considerations were in place.
- Worked with engineering and product teams to ensure requirements were clear, testable, and aligned to expected user workflows.
- Evaluated existing workflows to identify gaps, supporting customer experience improvements and defining actionable product changes.
Lead Solution Designer
Oracle Health / Cerner
08.2014 - 10.2017
- Collaborated with product and engineering teams to translate customer and workflow needs into actionable design direction.
- Defined functional requirements and user experience needs for Clinical Reporting capabilities.
- Facilitated business requirements gathering, user interface design, and customer experience enhancements.
- Owned solution design activities for Clinical Reporting and related healthcare workflows.
Senior Solution Designer
Oracle Health / Cerner
01.2011 - 08.2014
- Developed comprehensive business requirements and functional design documentation for Clinical Reporting features, enhancing clarity for stakeholders.
- Facilitated design and requirements work for Clinical Reporting to align product features with client needs.
- Collaborated with development and test teams to clarify expected functionality and streamline customer workflows.
- Applied clinical workflow understanding to improve product usability and customer experience.
Senior Test Analyst
Oracle Health / Cerner
04.2007 - 01.2011
- Tested Clinical Reporting functionality, ensuring quality validation for successful product releases.
- Collaborated with solution designers and engineering to clarify expected behavior and validate workflows effectively.
- Contributed to design discussions, leveraging insights from testing, clinical workflows, and customer use cases.
- Conducted testing for clinical reporting projects, ensuring adherence to team standards.
Senior Solution Analyst
Oracle Health / Cerner
09.2004 - 04.2007
- Supported Clinical Reporting customers and internal teams by analyzing product behavior, workflow needs, and reported issues.
- Collaborated with product and engineering teams to align customer needs with technical solutions.
- Developed expertise in Clinical Reporting, healthcare IT, and customer support to inform product improvements.
- Analyzed customer experience and product functionality in Clinical Reporting to enhance user satisfaction.
Licensed Practical Nurse
St. John's Regional Medical Center
01.1994 - 09.2004
- Provided direct patient care and supported day-to-day clinical operations in a rehabilitation setting.
- Led nursing staff on rehabilitation unit, ensuring high-quality patient care.
- Coordinated care activities as charge nurse, addressing staff and patient needs to enhance operational efficiency.
- Developed clinical foundation that informs healthcare technology decisions and supports patient-centered design.
Education
Bachelor of Science - Computer and Information Sciences
Missouri Southern State University
Joplin, MO01-2004
Licensed Practical/Vocational Nurse Training -
Franklin Technology Center / MSSU
Joplin, MO01-1994
High School Diploma -
Joplin High School
Joplin, MO01-1991
Skills
- Product Management
- Product Strategy
- Product roadmap planning
- Roadmap Planning
- Requirements Definition
- Requirements gathering
- Business Requirements
- Feature prioritization
- Clinical Reporting
- Healthcare Information Technology
- Regulatory Requirements
- Privacy controls
- Access management
- Oracle Health / Cerner Millennium
- Project management
- Release Management
- Cross-Functional Team Leadership
- Cross-functional leadership
- Team collaboration
- Process Improvement
- User Experience
- Customer Experience
- Stakeholder engagement
- Problem solving
- Strategic thinking
- Strategic thinking
- Roadmap planning
- Feature prioritization
Timeline
Principal Product Manager
Oracle Health
04.2024 - Current
Manager, Product Management – Clinical Reporting
Oracle Health
08.2021 - 04.2025
Senior Solutions Strategist
Oracle Health / Cerner
04.2019 - 10.2021
Lead Solution Designer and Test Designer
Oracle Health / Cerner
10.2017 - 04.2019
Lead Solution Designer
Oracle Health / Cerner
08.2014 - 10.2017
Senior Solution Designer
Oracle Health / Cerner
01.2011 - 08.2014
Senior Test Analyst
Oracle Health / Cerner
04.2007 - 01.2011
Senior Solution Analyst
Oracle Health / Cerner
09.2004 - 04.2007
Licensed Practical Nurse
St. John's Regional Medical Center
01.1994 - 09.2004
Bachelor of Science - Computer and Information Sciences
Missouri Southern State University
Licensed Practical/Vocational Nurse Training -
Franklin Technology Center / MSSU
High School Diploma -
Joplin High School