Toni Wielgus

• Resolved customer issues efficiently through superior service.
• Ensured high-quality customer service through timely and professional handling of client concerns.
• Maintained superior service standards to encourage customer loyalty.
• Increased client loyalty through exceptional customer service and personalized consultations.

• Provided excellent customer service to subscribers and businesses.
• Assessed and resolved customer service problems and executed solutions.
• Provided exceptional customer service, resolving complex issues promptly and professionally.
• Provided exceptional customer service, addressing client inquiries and concerns effectively.
• Bolstered client satisfaction by providing attentive customer service during events.

• Provided excellent customer service, addressing client concerns promptly and efficiently.
• Increased repeat business with exceptional customer service and friendly interactions.
• Generated reports and tracked customer service metrics on daily basis.
• Provided exceptional customer service, addressing visitor inquiries promptly and professionall

. Worked my way from Blue card Department to FEP Department which worked with federal employees

Providing exceptional customer service. Explaining benefits processing claims and resolving any concerns or problems for the insured

Have taken incoming calls from insured

Processed claims verified benefits while exceeding expectations

On numerous occasions have taken over 100 calls in one day. Met with insured in person to go over benefits to discuss denied claims. Work to resolve issues.to ensure retention of insured.

Processed claims and ensured accuracy

Met with clients in to resolve issues and concerns going above and beyond and beyond to retain customer loyalty