Summary
Overview
Work History
Education
Skills
Timeline
Manager
Toni Williams

Toni Williams

Jurupa Valley,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

27
27
years of professional experience

Work History

Manager

Fort Settlement Services
Ontario, CA
03.2019 - Current
  • Responsible for establishing, streamlining, and managing processes, procedures and programs related to National Escrow/Title operations.
  • Manage and lead teams in a positive customer-focused culture; who perform a wide range of duties related to title and escrow operations.
  • Partner with and act as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met.
  • Effectively recruiting, coaching, managing, and motivating.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Senior Escrow Officer

Escrow Services
Brea, CA
06.2013 - 01.2019
  • Handling all aspects of Commercial, Residential, Short Sales, Bulk Sale, and Refinance escrow transactions from opening to closing; utilizing knowledge and expertise in real estate procedures.
  • Confer with realtors, lenders, buyers, sellers, title officers to ensure that terms and conditions of purchase agreements were met before closing dates.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Senior Escrow Officer

Raincross Escrow Services
Brea, CA
04.2009 - 06.2013
  • Handled all aspects of National REO Escrow transactions from opening to closing; utilizing knowledge and expertise in real estate procedures.
  • Monitor and expedite fulfillment of purchase contract terms to ensure that they are handled in a timely manner.

Senior Commercial Escrow Officer

First American Title
, CA
12.2003 - 02.2009
  • Handled all aspects of National Commercial escrow transactions from opening to closing; utilizing knowledge and expertise in real estate procedures.
  • Conferred with realtors, lenders, buyers, sellers, title officers to ensure that terms and conditions of purchase agreements were met before closing dates.
  • Conducted training sessions for sales agents in order to improve title and escrow relationships and sales techniques.
  • Was instrumental in First American's Escrow Committee responsible for developing Escrow Standard Process and Escrow Best Practice Book.
  • Top-Producer Award 2007 and 2008.

Escrow Officer/Assistant Branch Manager

North American Title
Corona, CA
11.2001 - 12.2003
  • Responsible for managing all aspects of daily operations and escrow staff.
  • Processed and closed an average of 150 Refi/Sale escrows a month while maintaining service quality.

Escrow Officer

Orange Coast Title
La Mirada, CA
10.1999 - 11.2001
  • Successfully handled National and REO accounts for Freddie Mac, Fannie Mae and Household Finance from opening to close.
  • Provided personalized service to Asset Managers
  • Successfully managed a 6 person team.

Escrow Officer/Pro-Active Manager

Vera's Escrow Service, City of Industry
, CA
03.1995 - 10.1999
  • Successfully handled National and REO accounts for Freddie Mac, Fannie.
  • Mae, and PHH from opening to close.
  • Created and prepared daily status reports for Asset Managers.
  • Monitored and expedited fulfillment of purchase contract terms to ensure that they were handled in a timely manner.

Education

Associate of Science - Accounting

Rio Hondo College
Whittier, CA
1997

Skills

  • Experience with successfully managing all aspects of Title/Escrow Branch including implementing new systems and procedures
  • Employee Coaching and Motivation
  • Demonstrated success establishing, leading, and maintaining effective working relationships
  • Major strengths in customer service, pro-activity, planning, and problem solving
  • Excellent communication, interpersonal, and organizational skills
  • Project Management: Skilled at organizing complex projects and identifying project priorities
  • Able to recognize client needs and meet them
  • Able to handle multiple tasks, tight deadlines and thrive in high pressure environments
  • Proven leadership skills gained from managing a dynamic, innovative team
  • More than 20 years hands-on experience in National Accounts,
  • Commercial, REO's, and Refinance Escrow Transactions
  • Managing Operations and Efficiency
  • Proficient with IBM-PC systems and escrow operating systems: RBJ, FPS, SMS, Softpro, FAST, Streamline and Enterprise

Timeline

Manager

Fort Settlement Services
03.2019 - Current

Senior Escrow Officer

Escrow Services
06.2013 - 01.2019

Senior Escrow Officer

Raincross Escrow Services
04.2009 - 06.2013

Senior Commercial Escrow Officer

First American Title
12.2003 - 02.2009

Escrow Officer/Assistant Branch Manager

North American Title
11.2001 - 12.2003

Escrow Officer

Orange Coast Title
10.1999 - 11.2001

Escrow Officer/Pro-Active Manager

Vera's Escrow Service, City of Industry
03.1995 - 10.1999

Associate of Science - Accounting

Rio Hondo College

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