Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Toni Williams

Orange City

Summary

Versatile Assistant General Manager with 2 years of experience overseeing daily Hotel and Food and Beverage operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Courtyard by Marriott Downtown Deland
01.2022 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Front Desk Receptionist

Residence Inn Marriott
07.2020 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored office supplies by checking inventory and placing orders.

Lead Gallery Host

Hyatt Place
06.2021 - 02.2022
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Recommended hotel services or amenities that guest may find useful.
  • Maintained consistent positive customer feedback.
  • Provided guest assistance and recommendations for tourist attractions.
  • Greeted guests upon arrival and offered assistance.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.

Front Desk Receptionist

Courtyard by Marriott Downtown Deland
10.2019 - 03.2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered customer data into room system and updated information when patrons changed rooms.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Collected room deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Used internal software to process reservations, check-ins and check-outs.

Night Auditor

Courtyard By Marriott Downtown Deland
09.2018 - 10.2019
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Education

Associate of Science - Hospitality Administration And Management

Daytona State College
Daytona Beach, FL

High School Diploma -

Deland High School
DeLand, FL
06.2012

Skills

  • Inventory Control
  • Food safety and sanitation
  • Employee Scheduling
  • Goal Setting
  • Data Analysis
  • Organizational Structuring
  • Proficient in Fosse, Salesforce, & Microsoft Office
  • Payroll Administration and Timekeeping
  • Hiring and Onboarding
  • Employee Motivation
  • Effective leader
  • Budgeting and cost control

Affiliations

  • MCR Investors

Additional Information

I am currently attending Daytona State College, where I'm completing my Associate's Degree in Hospitality. Following this, I plan to enroll at the University of Central Florida to pursue a Bachelor's Degree in Hospitality and Marketing. My education is equipping me with a strong foundation in the hospitality industry, and I'm excited to further my expertise in both hospitality and marketing to contribute to contribute meaningfully to future roles. I'm passionate about leadership and personal development, and eager to apply both my academic knowledge and hands-on experience to contribute meaningfully to my team and the organization.

Timeline

Assistant General Manager

Courtyard by Marriott Downtown Deland
01.2022 - Current

Lead Gallery Host

Hyatt Place
06.2021 - 02.2022

Front Desk Receptionist

Residence Inn Marriott
07.2020 - 11.2022

Front Desk Receptionist

Courtyard by Marriott Downtown Deland
10.2019 - 03.2020

Night Auditor

Courtyard By Marriott Downtown Deland
09.2018 - 10.2019

Associate of Science - Hospitality Administration And Management

Daytona State College

High School Diploma -

Deland High School

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